With the advent of ATMs and Internet banking, banks have extended their reach to customers, but have lost the comfort of personal service. 3D TelePresence systems retain all of the benefits of electronic banking while extending the bank services to include true personal service with eye contact between bankers and customers. 3D TelePresence technology makes it possible for banks to deliver true personal service in a cost effective and customer friendly manner. Our extensive and first-hand experience with this application has proven over and over again that the clients of the bank accept this technology totally and consider it the equivalent of a physically present person. Banks with 3D TelePresence systems can offer their customers the opportunity to meet with banking specialists from a city center bank or national banking center. A telepresent banker across the desk can establish trust through eye contact and develop rapport with his or her customers. Financial institutions can avoid the costs of travel for bank specialists while -at the same time- offering customers improved personal service. A 3D TelePresence bank meeting can take place in a private room where all conversation and sharing of information will be kept confidential. The banker can have access to the customers banking information, which will be on the secure bank network. The bank employee can select to display information on a data screen in the room with the customers. A printer will remotely print documents and a fax or scanner can be used to transmit duly signed documents to the banking center. Customers will always be able to receive the same personal service at any branch bank with a 3D TelePresence system, since they will all be networked to the national banking centers for face-to-face meetings and review of their financial information on the banks database. Within banking, various models are available and different applications have proven their effectiveness. There are different ways to deploy 3D TelePresence in an effective manner but all of them aim at dramatic cost reduction combined with improved personal customer contacts and higher sales.
Unmanned Bank Location :
A completely unattended system is installed in a location without bank personnel. The customer will have access to the room, using an ID or bank-card. The banks who are currently using this system today, acknowledge that all type of transactions that take place in a ‘real bank office’ today, are done using this system in the unmanned bank-location.
Financial Advise :
Private Banking :
Financial experts meeting periodically with the institutional investors.
Bank Kiosk :
These kiosks can be placed in all locations where lots of people can make use of it : shopping malls, large plants or office buildings or industrial areas, hospitals, universities, public locations like railway stations or airports, etc… The bank can now be at the disposal of its customers 24/7. Personally. Face to face. A privacy panel – blocking the view from others – and audio-muffling equipment is supplied with the system, to guarantee discretion of the user.
