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Agent Workstations

The Workstations are the systems used by 'the agents' i.e. the people in the 'back-office' who are transmitted to serve the visitor or customer over distance from a remote location. Teleportel has developed solutions based on a patented format. The type of workstation depends on your requirements and expectations. In any case training is not required : learning how to work with the system literally takes 4 minutes.

To make the right choice for your specific application, it is imperative to understand a few basic principles and concepts. In order to determine which Workstation youll need, there are 3 basic questions to be answered. It comes down to your own personal assessment of the 'importance' of the quality of interaction with your visitor/customer and it has to do with your budgets.

EQUIPMENT

Do you want to use your own PC's or are you open to use one of the dedicated workstation ? You should know that to make the video connection, with the 'Kiosk' (in the other location) a Windows PC or Mac suffices. You do not need any special equipment. Nor do you have to download any software. It works perfectly. However your own computers are not equiped to deliver any of the 2 features described below.

ALIGNED EYE-CONTACT

Do you want your agent to appear in the other location with 'aligned eye contact' ? As you have been able to ascertain, when using video-chat, video-conferencing or telepresence : it is not possible to look each other into the eyes. This is because the camera is placed outside the display area (for instance on top of the screen). Teleportel offers Workstations whereby that eye-contact does get aligned perfectly and your agent will look your visitor or customer straight into the eyes. That makes a big difference when it comes to establishing rapport and gaining trust. Eye-contact is the most basic and oldest communication method of humans.

2D or 3D

Do you want your agent to appear in 2D or in 3D ? The 2D imagery is what you are already familiair with, using video-chats and video-conferencing. With the 3D imagery however, the agent - appearing on the 3D Kiosk - will feature 'depth' because the image is displaid in a 3D setting. The difference with the 2D is that there is a measurable distance between the image of the person and his or her background. It is not possible to understand or experience that feeling unless you are actually sitting or standing in front of a system. The sense of presence is very strong. Most people that have seen it, do not even realize that the person is actually in a remote location. It is an experience that is not easily forgotten. More information on Holographical Reality™ can be found here
https://www.teleportel.com/hlp/index.html

Working without dedicated workstations

...is perfectly possible, using Windows 10 or Max oSX. In this case we recommend to use an external camera Logitech C920 for a crisp and clear image and good audio. It is of course also possible to use headsets. Your agents can be in one place or in many places, anywhere in the world. An internet connection suffices. We want to emphasize that all the communication is securely encrypted and we have many tools and techniques to ensure security of the highest level.

The Workstations

These are the dedicated Stations which will ensure that you will appear in the best possible conditions - either in 2D or in 3D - and always with genuinely aligned eye-contact. The 2D or 3D refers to the way, the agent will appear in front of the visitor/customer. The Agent sees the visitor in 2D.

For 2D imagery with Aligned eye-contact, we offer the i2i-CAM

Genuine eye-contact is very important when it comes to personal communications: it establishes rapport and conveys trust. We have a range of solutions, that will enable you to 'look your customer straight into the eyes'. All the workstations deploy some sort of eye-contact alignment mechanism.

The 'Workstations' are used by the 'Service Agents' who are providing the service to the Kiosk User, from their remote location. The Agents can appear in front of the Kiosk user either in 2D or in 3D. This depends on the Workstation and on the Kiosk. In all cases, will the agents appear with aligned eye-contact.

Surface Pro i2i-CAM

The 'Workstations' are used by the 'Service Agents' who are providing the service to the Kiosk User, from their remote location. The Agents can appear in front of the Kiosk user either in 2D or in 3D. This depends on the Workstation and on the Kiosk. In all cases, will the agents appear with aligned eye-contact.

The same Agent can attend many receptions over distance.

The Agent will be able to transmit to any of the 2D Kiosks

For 3D imagery with Aligned eye-contact, we offer the i2i-Studio

The Eye Contact Studio assures that the presenter is captured on video by meeting the requirements of a professional television production studios. The quality of professional services are judged by what people see and the Eye Contact Studio delivers the optimal image. The agent can appear in 3D using Holographic Reality Display units, on 3D Kiosks, or on a desktop or mobile and always with genuine eye-contact. An LED light panel is held in position to provide soft lighting on the face of the presenter. This eliminates the shadows under the eyes that are a problem with typical room lighting.

Also with this Workstation, the same agent can attend many different locations. Moreover he/she can appear on BOTH 2D AND 3D Kiosks (and even on your website). Thus multi-channel compatibility. The Agents will be able to transmit to any of the 2D Kiosks and 3D Kiosk