The Virtual Reception Value Chain
the complete Framework for Virtual Reception applications

Teleportel (since 2001) has built a complete framework allowing its customers to configure any reception application to meet their exact requirements. The valuable expertise, know-how and experience of over 2 decades are embedded into this virtual reception model.

The Value Chain Framework has been developed based upon best practices of Just in Time, whereby we focus on the 'elimination of waste' and the highest level of visitor satisfaction.

The business objectives are 3-fold, whereby we aim at achieving all three results simultaneously, without having to make trade-offs between these goals.

  1. Best possible service to your visitor.
  2. Highest productivity (i.e. best possible use of manpower resulting into the lowest possible cost per visitor)
  3. Reducing your co-workers' ('agents') workload and stress.

The Virtual Reception Value Chain is made up of 54 specialized building blocks (hardware and software) developed specifically for virtual reception applications . These blocks are modularly available and can be customized further. The framework involves millions of lines of software code and specialized hardware. The Virtual Reception Value Chain encompasses all the possible steps of a Virtual Reception application. It offers choice when it comes to visitor experience and utilization of your (manpower) resources. You pick and choose only the ones that you need for your reception and you do not use (nor pay for) the others.

The Reception Value Chain

These building blocks can be different on a per-location basis because the physical location and situation of every reception is different. In other words : you are not limited by a 'one-size-fits-all' virtual reception application but you opt for the exact features that will meet your local reception challenges. Moreover, as time goes by, the framework allows you to adapt to changing conditions because the modularity of the Reception Value Chain offers full flexibility.

In the chart above, the concept of the Virtual Reception Value Chain is shown. It is not practical trying to explain on this page what the modules contain because it simply is too much and a lot may not be relevant for you. In fact, 3 to 7 blocks suffice for an average virtual reception application.

During an half-an-hour, personal video-chat meeting we will explain how all the building blocks fit into this Reception Value Chain model. More importantly, at the end of the 30 minutes session, you will have an estimate of what is required in terms of time-frame, investments and costs for your implementation.