Over a period of 2 decades, Teleportel developed a complete framework for business applications. That includes 54 specialized, hardware and software building blocks.
The unique technology provides your organization with the ability to integrate the perfect customer experience into your digitized business processes. That includes authentication, identification, collaboration, document handling, signatures, integration with back-end systems, etc.. The Teleportel technology puts you in front of your customers. Literally. Without compromises.
The patented technology generates high definition imagery that appears within the 3-dimensional setting of the room to create a very strong sense of realistic presence. The 3D
imagery is viewed without any encumbrances of technical gear to be worn on the head. In other words : no need to wear goggles!
Holographical Reality™ is not based on holography (around since 1971). The patented technology generates perfect 3D imagery projected in mid-air but without the downsides of holography : no laser technology needed (uses natural light), stable crisp-and- clear images, robust performance without need for special maintenance, works in every environment, very simple set-up and lower cost.
The system can feature pre-recorded video content (the intelligent, interactive 'avatar') which interacts completely automatically with the visitor. But more importantly, it transmits live images over distance, in real-time to engage into a face-to-face, In Person communication.
It has become common to see video monitors everywhere in public places, such as shopping malls, airports, commercial buildings and reception lobbies. When we enter a lobby or store we intentionally try to ignore the television screens to look for a 'real person' who can help us. No person would think to go up to a video monitor to ask for help. A visitor entering a lobby for the first time will instinctively reject any flat display device and will immediately be drawn to the appearance of a three dimensional person with in the room through Holographical Reality™ because it looks and feels like a real person! The true advantage of the Holographical Reality™ solution is that it conveys a sensitivity and appreciation of creating a natural and friendly human experience. This really works and does make a big difference when it comes to customer experience.
With conventional video-chat and video-conferencing, people never look each other into the eyes, as they do in real life. That makes video communication stilted,
unrewarding and unnatural.
To convey trust, to establish rapport and to ensure a perfect customer experience, aligned eye-contact is essential.
The unique format of this patented technology ensures that your agent will look your customer straight into the eyes. Genuinely aligned eye-contact makes a big difference when it comes to engagement and building trust.
The imagery can be created in different ways : using high quality recording techniques, actors can be recorded for playback. It is also possible to film real objects or to create 3D content on a computer. The objects float in space ! The sense of reality is stunning.
Moreover a real person residing in a remote location, can appear life-size to interact in a natural way with the visitor. To do this, coding and transmission by the 'Teleportel engines' are used. All the hardware technical components are cleverly concealed : camera, microphone, speakers are invisible to the user. The remote person appears 'in thin air' and as a result it looks and feels exactly as the two parties are actually in the same location. In fact, most visitors do not realize that the other party is actually in another location. This is a human-centric solution, as opposed to a technology-centric solution. The users are not confronted with or intimidated and distracted by technical devices : they only see the remote person, as if that person would be really in front of them 'in the flesh'.
The combination of the pre-recorded imagery – interacting with the visitor – and the live video connection with a real person in another location, offers many opportunities to create a unique experience for the visitors. On a regular basis, the pre-recorded content can easily be replaced (updates in the cloud) by new content to ensure that the information is always up-to-date and that visitors do come back for a new experience.
As System Manager you have full control over the whole process and all the content. You can create your own 3D content or decide to outsource. Password protected cloud access enables you to manage your pre-recorded content (upload, delete, schedule,..) and decide upon the 'routing' i.e. which action (for instance button push) will result into which activity (for instance a live video connection with the most suitable agent in a remote location). This goes a lot further than a 'digital signage' system as you may know it. Moreover the cloud system provides you with the raw data (.csv) to create your own reports in Excel. Thanks to this rich data, you will – at all times - know exactly what expired when, how, what the user satisfaction levels were, which information was requested, the orders that were placed, the efficiency of your agents, the occupancy of the equipment, etc… In other words : this reporting features gives you full control to streamline your processes and to improve the customer experience continuously.
The Teleportel Reception Solutions are used in a wide range of business applications.
Teleportel (since 2001) is specialized in business communications applications whereby an 'agent' provides a service over distance. This handicap of this physical difference is eliminated by the technology, without compromises.
Over the years Teleportel developed specialized building blocks to enable any type of transaction that may be required. A complete framework (millions of lines of code) and dedicated (often patented) hardware have been engineered and developed.
One of these building blocks is the 'Holographical Reality™ which is explained on this page.
very strong sense of presence : it feels like both parties are really in the same locations. There is no compromise : this is as effective as sitting at the same table or standing at the same counter. Including all the transactional processes.
Highest level of Reliability. Teleportel deploys only the most reliable hardware components. Moreover, the Reception Kiosks can be equipped with Remote Diagnostics Module which enables the Teleportel TechSupport engineers to intervene instantly – over distance – in case of malfunction. The response times are measured in minutes, not in hours. Down-time (i.e. system not being available because of failures or technical issues) of the mission-critical systems is very low.
High cyber-security and respect for privacy regulations. Advanced network, methodologies and software tools have been developed to integrate the applications securely in the customer networks.
Instant, dramatic and sustainable cost-saving . Very favorable R.O.I. : if done right (using combination of automatic avatars and live video interaction) most of the projects enjoy an R.O.I. of less than 12 months. This is achieved through rational and effective resource sharing and management (i.e. one agent can appear in many different locations in the course of one single day). The idle time is reduced spectacularly. The productivity gains are nothing short of phenomenal.
Improved Level of Service. Your customers and visitors will never be left unattended. The waiting times are reduced and queues can be eliminated. Thanks to the dynamic, intelligent routing, only the right service agent will appear in front of the customer based upon the request of your customers on one hand and on the availability and skills sets of your agents (skills based routing). The detailed reporting – based upon internal statistics and permanent customer surveys will allow you to continuously improve the processes. The experience of your visitors and customers could not be more personal and warm. This really works as effectively as being in the same room at the same time.
Higher Safety and Improved Security Both parties are in different locations. Touchless tools enable your visitor to operate the system without even touching it. The risks for Infections (pandemic or other) and acts of aggression (compromising the physical integrity of your co-workers) are eliminated. The Teleportel Advanced Security program will help you to to maximize your cyber security.
" In the chapter below, we share a few customer applications that will give you a better idea of the wealth of possibilities offered by Teleportation for Business. This is undoubtedly the most advanced way to communicate over distance and to digitally transform existing 'conventional' human, transactional processes into the digitized new way of working. "
The applications and content shown on this page are examples. They are not THE standard solution. Every company and every
process is different. So are you. There is no one-size-fits all to deal with the complexities involved in video-digitizing the interaction with your customers. More is required than just a 'video chat'
connection. A lot more.
We meet with our clients to understand their objectives. Those goals can include : increase sales, slash fixed costs, improve margins, achieve the highest level of service and customer satisfaction, create a one-in- a-lifetime experience, etc.
From this business objective the Teleportel R&D Team designs and develops the system configuration and processes to achieve the desired results. The user interface includes touchscreen, gesture or voice contol, A.I. techniques such as eye-tracking or by using sensors in the room in combination with advanced 'intelligent' software.
Interested in understanding what this advanced technology can do for your business ? Take the next step in Digital Transformation. Contact us for an eye-opening discussion and a live demonstration. The power of Holographical Reality cannot be ascertained by viewing photos or video clips on the 2D screen you are currently using. Only being in front of a system and by experiencing the strong sense of presence personally, will allow you to fully understand and to grasp the significance of this unique technology for your business.Contact me for More information