As global market leader in this niche, Teleportel (since 2001) has accumulated a wealth of experience and expertise in 'one-to-one, high quality live video interaction between a 'user' and an 'agent' whereby all possible transactions are supported'. A complete 'Suite of highly secured, Live Interaction Technologies and many unique features have been developed over the years. This is not speculative or experimental technology but in use in over 30 countries, worldwide; mostly in mission critical applications.These technologies are now integrated into our Parcel Locker system. Thanks to this integration, we have reached a whole new level of Experience and Service in the arena of Parcel Lockers. That is why we call it the 'NextGen Parcel Locker'.
STANDARD CONFIGURATION - MINIMUM FEATURES
|Size||Door opening size||Max. opening no.|
|XL||L 432 X H 598 X D 520/460 mm||6|
|L||L 432 X H 448 X D 520/460 mm||8|
|XL||L 432 X H 296 X D 520/460 mm||12|
|L||L 432 X H 145 X D 520/460 mm||24|
|The opening size can be evently or a mixture of the above sizes door opening per each locker|
|One console can control one or more extension lockers, it can control up to 300 dors.|
The Standard Locker system -as decribed above - is the most basic version. It is for Self-Service purposes only and it is limited in features and interactive intelligence. However, it is possible to provide Automatic Intelligent Interaction with the User in combination with Service over Distance when deliveries or pick-ups are made by suppliers and users. The Remote Receptionist can also interact live with the Smartphone of the user using our 'LIVECOM Locker App'. All this gives a whole new dimension to the Parcel Locker and to Service Delivery as 'experience'. A locker is no longer a locker
The 'Assisted Parcel Locker' is the culmination of many years of
on-going development in systems aiming at the highest level of
hospitality. This new development is a giant step in the management of Receptions. A personal a warm reception of the guests is
combined with safe and efficient handling of parcels (deliveries).
Thanks to this integrated combination of different technologies , all reception functions are performed fully automatically and/or over distance. This Hospitality & Locker Desk not only slashes costs (manpower), but also significantly improves the level of service to guests and users.
If not on the Smartphone, then the Automatic Video Avatar and/or the Live Agent (residing in remote location; for instance from the workplace) can appear on the integrated locker screen or on a separate display. The choice is yours.
The person in the remote location serves the customer as if both would be in the same location. Objects can be visually inspected, people can be authenticated, signing for receipt can be done, receipts can be printed, etc...
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Every locker-cupboard features integrated micro-processors and relays, which enable us to intervene instantly over distance when a malfunction is reported (which happens very rarely). Also every day all the systems are monitored preventively and routinely over distance. Power outage or network problems are reported instantly to the organisation using the lockers (i.e. typically your ICT department). This is a very effective way to support the locker cabinets remotely. On site interventions occur very seldomly but if they do, then you can count of short response times. Everything possible is put in place to ensure the maximum systems' availability.