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Meet your website visitors face-to-face, in video via your own website
Meet your website visitors face-to-face,
in video via your own website
How
When you are available to take a video call, you set your status to ‘AVAILABLE’
Automatically a push-button appears on your website. Upon clicking that button, the website visitor will be connected with you in video. When you are not available, the push button on the website vanishes.
Technical
No software download required. No need to rebuild your website. You can set intelligent ‘routing’ : the web visitor will be routed automatically to the most suitable person. Share presentations and desktops. Text chats and sending documents are standard features. Detailed analytical reporting included.
This is how it works
Business Rational
Four compelling business reasons to use Attended by Humans
Excel in service
Your website comes to life and becomes truly...
attended by real people.
Be available for your customers when it matters.
Excellence in online customer support!
Attended By Humans MAXIMISES the conversion rate
1. It minimizes bounce rate by direct, human contact.
2. It increases quality of online customer support. In real-time.
3. And enables you to grasp every sales opportunity by getting personal, face to face.
'Attended by Humans' increases the chances that a visitor 'landing on your web-page' will actually place the order.
By providing the exact information at the right time to the right person and by helping the customer actually placing the order, you have the perfect opportunity to increase your sales.
You are meeting face to face with your customer at a time when they are in need of your product or service! There is NO better time to close the sale!
The reporting module of the system will provide you with detailed statistics on what went on:
Who asked what and when to whom? How long did it take? Was the customer satisfied with your level of service? What is the occupancy of your co-workers? Which questions were raised? What is the distribution of the customer requests throughout the day, week, month or year? How long did your customers have to wait? What is the utilization rate of the equipment? etc...
This information can be retrieved from the system at any time.
Thanks to this valuable insight, you have a powerful lever to improve your operational and sales process continuously by re-shaping and remapping your routing plans and streamlining your operations. Based on facts and figures.
The ability to use pre-recorded content as answers to F.A.Q. offers you the possibility and flexibility to automate some of the questions in order to relieve your back office agents, while improving the perceived level of service of your customers.
In short: the system provides very tight management control based on statistical business facts. It enables you to balance the requests from your customers with your available resources.
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