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Your Own Remote Receptionists
Existing employees can act as remote receptionists and assist visitors from another office, location or workstation.
TELEPORTEL VIRTUAL RECEPTION SERVICE
Virtual Reception Service Receptionist | Teleportel
Flexible virtual reception using your own staff, outsourced receptionists, or a combination of both.
You can work with your own staff to act as remote receptionist. Or you can choose to outsource. Or a combination of both; for instance to cope with peak-moments or to ensure presence outside office hours.
Flexible virtual reception coverageOwn staff • outsourced receptionists • hybrid coverage • peak moments • outside office hours.
European reception & kiosk technology since 2001
Selected organizations using Teleportel solutions across European government, public-sector, corporate and institutional environments.
FLEXIBLE VIRTUAL RECEPTION
In-house, outsourced or hybrid virtual reception
Choose your own staff, outsourced receptionists, or combine both approaches to match visitor demand and operating hours.
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Outsourced Virtual Reception
Reception services can be outsourced when dedicated external coverage is more practical for the organization.
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Hybrid Reception Service
Combine your own staff with outsourced receptionists to create flexible reception coverage according to demand.
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Peak-Moment Coverage
Additional virtual receptionist capacity can help manage busy periods without permanently staffing every reception point.
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Outside Office Hours
Extend reception availability beyond normal office hours when visitors, customers or suppliers still require assistance.
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Multi-Site Reception
A remote receptionist can support reception areas across different offices or locations from a centralized service.
VIRTUAL RECEPTION EXPLAINED
What is a virtual reception service?
A virtual reception service allows a receptionist to assist visitors without being physically located at the reception desk. The receptionist can work remotely while visitors at an office, entrance or reception area are connected to the appropriate person for assistance.
This approach can be useful when visitor traffic varies throughout the day, when several locations need reception coverage, or when keeping a receptionist permanently present at every reception desk is unnecessary.
FLEXIBLE STAFFING
Use the reception model that fits demand
Organizations can operate virtual reception with their own employees, use an outsourced virtual receptionist service, or combine both approaches. An in-house receptionist may handle normal working hours while additional remote reception coverage is used during peak periods or outside office hours.
A hybrid virtual reception model can therefore provide more flexible visitor coverage while allowing businesses to use existing reception staff efficiently across offices, entrances and other customer-facing locations.
Teleportel virtual reception services provide a flexible way to organize remote receptionist coverage using internal staff, outsourced receptionists or a hybrid model, helping organizations maintain visitor assistance during busy periods, across multiple locations and outside normal office hours.
WHAT IS THE IN-WALL™?
A remote receptionist who appears to be physically at the reception desk
The In-Wall™ is a top-of-the-line Teleportel 3D reception model for attending reception automatically or from a remote location. Unlike a conventional 2D video screen, its Holographical Reality™ presentation is designed to make the remote receptionist appear life-sized, three-dimensional and naturally positioned in the visitor's space.
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Live 3D receptionist
A receptionist can attend the desk remotely while interacting with visitors in real time.
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Automated reception
The same reception point can also support automated visitor handling without human involvement when required.
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Aligned eye contact
The patented presentation is engineered for aligned eye contact and a more authentic sense of personal presence.
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Hidden technology
The camera and display are kept out of sight so attention remains on the person rather than the equipment.
INSTALLATIONS
View our solutionsA visitor kiosk that fits your space
HARDWARE OPTIONS
Complete touchscreen solutions
Combine Teleportel software with the touchscreen format that best matches your reception environment and visitor management process.
BY SECTOR
Visitor experiences for different environments
Reception requirements vary by location. Digital visitor management can support the way guests, patients, contractors and other visitors arrive in different environments.
HOLOGRAPHICAL REALITY™
Why the In-Wall™ feels different from a conventional video screen
Teleportel's patented 3D Holographical Reality™ is designed around presence rather than simply displaying a remote video feed. The receptionist appears life-sized and in 3D, with aligned eye contact, while the camera and screen remain outside the visitor's view.
The effect is intentionally different from ordinary 2D displays and from consumer “3D TV” concepts that require goggles. No glasses are needed. The objective is an immersive, authentic interaction in which the person on the other side feels much closer to being in the same room.
The sound is also positioned so that it seems to come from the person rather than from an obvious loudspeaker, reinforcing the overall sense of presence.
More About Holographical Reality™
DIGITAL TRANSFORMATION
A reception model designed for measurable operational change
The In-Wall™ is designed to combine personal visitor service with remote operation and automation, making reception a practical part of a wider digital transformation strategy.
No on-site receptionist
Provide personal reception service even when there is no receptionist permanently stationed at the desk.
Peak-time support
Use a remote receptionist to assist an on-site colleague during busy periods or provide backup when that person is absent.
One receptionist, many sites
Enable one receptionist or reception team to personally attend multiple reception locations from a remote workplace.
Cost + experience
Reduce reception operating costs while maintaining or improving the personal visitor experience.
The business case is not simply “digital reception.” The objective is to combine personal human service, remote staffing and automation in a reception model that can improve utilization and return on investment.
REMOTE RECEPTION WITHOUT LOSING THE PERSON
How the In-Wall™ reception experience works
The system is designed so that the visitor interacts with a person rather than feeling that they are simply speaking to a screen.
The visitor arrives
The In-Wall™ is integrated into the reception environment behind a customized wall or panel.
The receptionist connects remotely
A live 3D connection presents the remote receptionist life-sized at the reception point.
Reception tasks are completed
The receptionist can interact personally while connected peripherals support identification, documents, badges and other transactions.
INDOOR APPLICATIONS
Designed for reception areas and public indoor locations
The In-Wall™ can be used in indoor environments where organizations want the technology integrated cleanly into the architecture and protected from public access.
Integrated behind a wall
The base unit sits behind a customized wall or panel so the technology remains discreet and the remote person becomes the visual focus.
Suitable for public locations
Equipment can remain hidden and outside the user's reach, making the concept suitable for visitor-facing environments.
Standing or seated
The In-Wall™ is available in standing-up and sitting-down configurations to match different reception concepts.
CUSTOMIZED TO THE ENVIRONMENT
Architecture, furniture, signage and equipment can be tailored to the site
The visible exterior of the In-Wall™ can be adapted to technical, functional and aesthetic requirements rather than forcing every reception area into the same design.
Cladding & wall design
Choose signage, colors and wall finishes to integrate the unit into the surrounding architecture.
Furniture & background
Adapt furniture and the visual background to the intended standing or seated reception experience.
Additional equipment
Add the peripherals needed for identification, document handling, badges, tickets, vouchers or other reception processes.
Despite the life-sized 3D presentation, the required space behind the wall is compact: approximately one square meter, comparable to the space occupied by a seated person.
IN-WALL™ EXAMPLES
3D reception kiosks customized for different environments
Teleportel In-Wall™ installations can be adapted around the architecture, reception workflow, branding and peripheral equipment required at each site.
AUTOMATED + LIVE
One reception point can support automated service and live remote assistance
Like other Teleportel systems, the In-Wall™ can serve visitors automatically or establish a live connection with an agent working from another location.
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Automated visitor handling
Use automated workflows for suitable reception tasks when live human assistance is not required.
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Live remote receptionist
Bring a real receptionist into the interaction when personal assistance is needed.
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Hybrid reception
Combine automation and live service so the reception model can adapt to visitor needs, staffing and operating hours.
WHY ORGANIZATIONS USE IN-WALL™
Personal reception without requiring a receptionist at every desk
The In-Wall™ is intended for organizations that want to retain a strong human reception experience while changing where and how reception staff work.
Centralized reception teams
A receptionist can potentially attend multiple reception locations instead of remaining dedicated to a single physical desk.
Reception continuity
Remote service can provide backup when an on-site receptionist is absent or support the desk during busy periods.
Visitor experience
The 3D presentation is designed to preserve personal interaction and create a more natural remote-reception encounter.
IN-WALL™ EXPLAINED
Quick answers about Teleportel's 3D reception desk
Core facts about Holographical Reality™, remote reception, customization, peripherals and the remote agent workstation.
What is the In-Wall™?
It is Teleportel's flagship 3D reception desk for automated reception and live remote receptionist interaction.
Is it a conventional video screen?
No. The Holographical Reality™ system is designed to present the remote person life-sized in 3D with aligned eye contact and hidden camera/display technology.
Do visitors need 3D glasses?
No. The immersive 3D presentation is designed to be experienced without goggles or glasses.
Can it work automatically?
Yes. The In-Wall™ can support automated visitor service as well as live communication with a remote agent.
Can peripherals be added?
Yes. Identification readers, QR readers, printers, scanners, badge equipment and other devices can be integrated according to the application.
Can the exterior be customized?
Yes. Cladding, signage, colors, backgrounds, furniture and peripheral equipment can be adapted to the environment.
The In-Wall™ is designed around a simple idea: let the receptionist work remotely while making the interaction at the reception point feel as close as possible to having that person physically present.
IN-WALL™ 3D RECEPTION
Bring a live remote receptionist into your reception environment
Explore how Teleportel's In-Wall™ can combine 3D Holographical Reality™, remote staffing, automated reception and integrated visitor-processing equipment in a customized installation.
FAQ
Frequently asked questions about the In-Wall™ 3D reception system
Answers about remote receptionists, Holographical Reality™, automation, customization and the i2i-Studio.
What is the Teleportel In-Wall™?
The In-Wall™ is Teleportel's flagship reception desk using patented 3D Holographical Reality™ technology. It can serve visitors automatically or connect them live with a receptionist working remotely.
How does the remote receptionist appear at the desk?
The system presents the remote person life-sized in 3D with aligned eye contact while keeping the camera and display out of sight, creating a strong sense of physical presence.
Is Holographical Reality™ the same as a 3D television?
No. Teleportel describes Holographical Reality™ as distinct from conventional 2D displays and 3D televisions that require goggles. The In-Wall™ presentation does not require glasses.
Can the In-Wall™ operate without a live receptionist?
Yes. It can support automated reception processes as well as live remote receptionist service.
Can one receptionist serve multiple reception locations?
That is one of the intended business uses: a remote receptionist or reception team can attend multiple reception points rather than being physically stationed at one desk.
Can the In-Wall™ support visitor identification?
Yes. Depending on the configuration, peripherals can include eID, passport and driver's-license authentication as well as QR reading.
Can it print visitor badges or documents?
Yes. Document printers and special-purpose printers for badges, tickets or vouchers can be integrated into the reception configuration.
How much space does the In-Wall™ require?
The supplied product information states that the footprint behind the wall is approximately one square meter, comparable to the space required for a seated person.
Can the In-Wall™ be customized?
Yes. The wall, cladding, signage, colors, background, furniture and additional equipment can be customized to suit technical and aesthetic requirements.
What is the i2i-Studio?
The i2i-Studio is the Agent Workstation required at the remote location to generate the 3D image transmitted to the In-Wall™ reception point.