01
Audio conference
Several participants communicate through a shared voice call.
CONFERENCE CALL
Platform for Conference Calls
A conference call connects several people at the same time. Teleportel extends that same remote-communication idea into practical customer-facing solutions: virtual reception, 2D and 3D kiosks, intelligent parcel lockers, document and passport scanning, badge workflows and remotely assisted transactions.
The conference call is no longer only for business magnates. Today, remote communication can connect employees, customers, visitors and specialists instantly—and with Teleportel, that connection can also become part of a physical reception, kiosk or transaction workflow.
From conference calls to remote human serviceTeleportel combines live video interaction with kiosks, reception technology, peripherals and transaction workflows.
European reception & kiosk technology since 2001
Selected organizations using Teleportel solutions across European government, public-sector, corporate and institutional environments.
WHAT IS A CONFERENCE CALL?
One conversation, several participants
A conference call is a telephone call in which someone talks to several people at the same time. A call can allow the other parties to participate in the discussion, or it can be configured so that some participants listen without speaking.
02
Web meeting
Online meeting tools can add screen sharing, presentations and browser-based participation.
03
Video conference
Live video adds face-to-face communication when visual interaction matters.
BEYOND THE CONFERENCE CALL
Teleportel turns remote communication into a physical service point
Conference technology demonstrates a simple principle: people do not need to be in the same room to communicate. Teleportel applies that principle to reception desks, visitor kiosks and customer-service points where a remote employee or specialist can interact face-to-face with the person standing at the physical location.
This means remote communication can go beyond talking. A Teleportel installation can be designed around visitor assistance, identification, document handling, badge workflows and other supported transactions.
- Virtual and remote reception
- 2D video kiosks
- 3D In-Wall™ reception kiosks
- Intelligent parcel lockers
- Remote document scanning
- Passport and ID scanning
- Visitor badge workflows
- Other assisted transactions and peripherals
REMOTE HUMAN INTERACTION
From an online meeting to a complete customer interaction
A conventional conferencing platform connects people. A Teleportel solution can connect people while also supporting the physical workflow taking place at a reception desk, kiosk, entrance or parcel point.
See & speak
Live video lets a visitor or customer communicate face-to-face with a remote receptionist, employee or specialist.
Identify & scan
Compatible peripherals can support workflows involving documents, passports or other identification material.
Complete the interaction
The communication point can be designed around practical actions such as visitor registration, badge workflows and assisted transactions.
INSTALLATIONS
View our solutionsA visitor kiosk that fits your space
HARDWARE OPTIONS
Complete touchscreen solutions
Combine Teleportel software with the touchscreen format that best matches your reception environment and visitor management process.
BY SECTOR
Visitor experiences for different environments
Reception requirements vary by location. Digital visitor management can support the way guests, patients, contractors and other visitors arrive in different environments.
HOLOGRAPHICAL REALITY™
Why the In-Wall™ feels different from a conventional video screen
Teleportel's patented 3D Holographical Reality™ is designed around presence rather than simply displaying a remote video feed. The receptionist appears life-sized and in 3D, with aligned eye contact, while the camera and screen remain outside the visitor's view.
The effect is intentionally different from ordinary 2D displays and from consumer “3D TV” concepts that require goggles. No glasses are needed. The objective is an immersive, authentic interaction in which the person on the other side feels much closer to being in the same room.
The sound is also positioned so that it seems to come from the person rather than from an obvious loudspeaker, reinforcing the overall sense of presence.
More About Holographical Reality™
IN-WALL™ EXAMPLES
3D reception kiosks customized for different environments
Teleportel In-Wall™ installations can be adapted around the architecture, reception workflow, branding and peripheral equipment required at each site.
TELEPORTEL PRODUCT APPLICATIONS
Remote communication becomes more useful when it can do something
Teleportel products bring live communication into physical locations where visitors, customers and employees may also need to identify themselves, exchange documents, receive credentials or complete another assisted process.
Virtual reception
A remote receptionist can welcome visitors and provide live assistance without being physically seated at every reception point.
2D video kiosk
Live two-way video can connect a person at a kiosk with an employee or specialist at another location.
3D In-Wall™ kiosk
Teleportel's In-Wall™ concept creates a stronger sense of human presence for high-impact reception and visitor environments.
REMOTE TRANSACTIONS & PERIPHERALS
Document scanning, passport scanning, badges and assisted workflows
The value of a remote service point increases when communication can be connected to the physical task the visitor needs to complete.
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Document scanning
A remote interaction point can incorporate document-scanning hardware so information can be handled as part of the assisted workflow.
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Passport & ID scanning
Identification peripherals can support visitor and customer processes that require identity information to be captured.
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Badge workflows
Reception and visitor-management configurations can support badge-related processes for controlled visitor access.
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Assisted transactions
A remote agent can remain present during a workflow, combining human explanation with compatible self-service hardware.
DID YOU KNOW? TELEPORTEL PARCEL LOCKERS
Teleportel also has an intelligent parcel locker solution
Remote communication is only part of the Teleportel portfolio. Intelligent parcel lockers can automate package delivery, securely store parcels and combine self-service with remote human assistance.
Intelligent parcel lockers
Electronic lockers provide a convenient, secure collection point for mail and packages.
Modular locker systems
Locker configurations can support different parcel volumes, spaces and delivery-management requirements.
Automation + remote help
Self-service parcel collection can be combined with access to a remote person when the user needs assistance.
FROM CALLING TO DOING
Explore what Teleportel remote interaction can actually do
See examples of remote reception, 2D and 3D kiosks, live video interaction and customer-facing transaction technology.
FAQ
Conference calls and Teleportel remote interaction
How ordinary conferencing connects to remote reception, kiosks, scanning, badges and parcel-locker technology.
What is a conference call?
A conference call is a telephone call in which someone talks to several people at the same time. Depending on the setup, participants may be able to speak or may listen without speaking.
Are conference calls only for large businesses?
No. Conference calling is now widely accessible and can be used by business partners, associates, customers, colleagues and other participants who need to communicate remotely.
How does Teleportel go beyond a conference call?
Teleportel applies live remote communication to physical customer-service environments such as reception desks, 2D kiosks and 3D In-Wall™ kiosks, where communication can be combined with practical workflows.
Can Teleportel support document or passport scanning?
Teleportel configurations can incorporate compatible peripherals for workflows involving documents, passports or identification, depending on the required installation.
Can a remote reception solution support visitor badges?
Reception and visitor-management configurations can support badge-related workflows while a remote receptionist or employee assists the visitor.
Does Teleportel provide parcel lockers?
Yes. Teleportel also offers intelligent electronic parcel locker systems for secure package storage, automated collection and digitally assisted customer service.