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Pre-registration
Expected visitors can be registered before they arrive, helping prepare the reception process in advance.
DIGITAL RECEPTION & VISITOR MANAGEMENT
A Smarter Digital Reception for a Better Visitor Experience
When a visitor enters an office, they mainly want to know where they need to go and who is expecting them. In workplaces with multiple employees, meeting rooms or access points, organizing that welcome can require considerable coordination.
A digital reception can simplify different parts of the visitor journey by bringing check-in, visitor registration, notifications, wayfinding and access-related processes together in a more coordinated reception workflow.
One visitor journey
Connect registration, notifications, guidance and human assistance
around the same reception process.
European reception & kiosk technology since 2001
Selected organizations using Teleportel solutions across European government, public-sector, corporate and institutional environments.
WHAT IS DIGITAL RECEPTION?
Digital reception connects the different steps of welcoming a visitor
A digital reception is more than a visitor registration system. Visitors can pre-register before arrival or check themselves in at a kiosk or touchscreen. The employee expecting the visitor can then receive an automatic notification.
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Digital check-in
Visitors can register themselves on arrival through a reception kiosk or touchscreen.
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Host notifications
The employee expecting the visitor can automatically receive a notification when their guest arrives.
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Visitor departure
Registration of a visitor's departure can form part of the same digital visitor management process.
INSTALLATIONS
View our solutionsA visitor kiosk that fits your space
HARDWARE OPTIONS
Complete touchscreen solutions
Combine Teleportel software with the touchscreen format that best matches your reception environment and visitor management process.
BY SECTOR
Visitor experiences for different environments
Reception requirements vary by location. Digital visitor management can support the way guests, patients, contractors and other visitors arrive in different environments.
HOLOGRAPHICAL REALITY™
Why the In-Wall™ feels different from a conventional video screen
Teleportel's patented 3D Holographical Reality™ is designed around presence rather than simply displaying a remote video feed. The receptionist appears life-sized and in 3D, with aligned eye contact, while the camera and screen remain outside the visitor's view.
The effect is intentionally different from ordinary 2D displays and from consumer “3D TV” concepts that require goggles. No glasses are needed. The objective is an immersive, authentic interaction in which the person on the other side feels much closer to being in the same room.
The sound is also positioned so that it seems to come from the person rather than from an obvious loudspeaker, reinforcing the overall sense of presence.
More About Holographical Reality™
IN-WALL™ EXAMPLES
3D reception kiosks customized for different environments
Teleportel In-Wall™ installations can be adapted around the architecture, reception workflow, branding and peripheral equipment required at each site.
COMPLETE VISITOR JOURNEY
From visitor registration to a complete reception process
Visitor management involves more than recording a name at the entrance. Different actions can take place before, during and after a visitor arrives.
Identification, badge printing and departure registration can all form part of the same process. Bringing these steps together helps create a more coherent digital workflow around visitor reception.
- Visitor pre-registration
- Self-service check-in
- Visitor identification
- Automatic host notifications
- Badge printing
- Departure registration
BEYOND CHECK-IN
Digital reception is more than visitor registration
A smooth visitor experience does not stop when registration is complete. Visitors may still need to find their destination, receive access or connect with the right person.
Visitor registration
Organize visitor details and arrival information as part of a structured digital reception process.
Wayfinding
Digital screens or reception points can help visitors find the right meeting room, employee or destination.
Access control
Visitor registration can be connected with access control so an organization can better manage who receives access and under what conditions.
Host notifications
Automatically inform the employee expecting a guest when that visitor completes the arrival process.
Calendar connections
Existing business systems such as calendars can form part of a more connected visitor reception process.
Communication tools
Connections with communication tools can help simplify how arrival information reaches the relevant people.
AFTER CHECK-IN
Help visitors get from the entrance to the right destination
Registration is only one part of a successful arrival. In larger offices, visitors also need to understand where they should go after they have checked in.
Clear visitor guidance
Digital screens and reception points can provide information that helps visitors identify where they need to go.
Connected access
Linking visitor registration and access control can help coordinate the arrival process with the organization's access requirements.
Connected business systems
Calendars and communication tools can be integrated into the wider reception process to reduce disconnected manual steps.
A well-organized digital reception connects more than check-in. Registration, visitor guidance, notifications and access can become parts of the same arrival journey.
HYBRID RECEPTION
Automate routine tasks without losing human contact
Not every visit needs to be fully automated. For straightforward registrations, self-service may be enough. Other visitors may still need personal assistance.
A hybrid reception approach combines both. Technology can handle recurring administrative steps while a receptionist or employee remains available when human support is needed.
For Teleportel, this combination of digital, virtual and hybrid reception is an important part of modern visitor management.
The objective is not simply to remove human reception. It is to make the complete visitor welcome more efficient and easier to use while keeping personal service available where it adds value.
Explore Hybrid Reception
HUMAN + DIGITAL
Which parts of reception should be automated?
The answer depends on the visitor and the reception process. Repetitive steps can often be handled digitally, while personal assistance can remain available for situations that need human interaction.
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Automate routine steps
Use self-service for predictable processes such as visitor registration and straightforward check-in.
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Keep people available
A receptionist or employee can remain available when a visitor needs additional support or personal contact.
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Connect both experiences
A hybrid reception can combine digital efficiency with the human service expected in situations that require assistance.
DIGITAL RECEPTION STRATEGY
Start with the reception process, not just the technology
For organizations that want to digitize reception, choosing technology is only part of the decision. First, it helps to understand how visitors move through the current reception process.
Identify time-consuming steps
Determine which parts of the current reception process require unnecessary manual work or repeated administrative actions.
Find visitor friction
Look at where visitors become uncertain, need assistance or have difficulty finding the right destination.
Map connected systems
Determine which existing systems, such as calendars, communication tools or access control, need to work together.
Build the digital workflow
Use digital reception to better coordinate registration, notifications, wayfinding and access-related processes.
DIGITAL RECEPTION EXPLAINED
How does digital reception improve visitor management?
Digital reception can bring several visitor-management tasks into one coordinated process instead of treating registration, notifications, visitor guidance and access as unrelated activities.
What happens before arrival?
Visitors can be pre-registered so relevant information is already available before they reach the reception area.
What happens at check-in?
A visitor can register through a kiosk or touchscreen and the employee expecting them can be notified.
What happens after check-in?
Digital reception can support guidance to the visitor's destination and connect the arrival process with access requirements.
Can badges be included?
Yes. Badge printing can form part of the wider digital visitor registration workflow.
Does everything need to be self-service?
No. A hybrid approach can automate routine processes while keeping a receptionist or employee available when personal assistance is required.
Can existing systems be connected?
The reception process can be connected with business systems such as calendars, communication tools and access control.
Digital reception works best when it is treated as part of the complete visitor journey: from registration and arrival notifications to wayfinding, access and personal assistance.
MODERN VISITOR MANAGEMENT
Build a digital reception around the way your visitors actually arrive
Start by identifying where visitors lose time, where your team performs repetitive tasks and which systems need to work together. Teleportel can help you explore how digital, virtual and hybrid reception can fit into that visitor journey.
FAQ
Frequently asked questions about digital reception
Clear answers about digital reception, visitor registration, hybrid reception, wayfinding and visitor management.
What is a digital reception?
A digital reception uses technology such as kiosks or touchscreens to organize parts of the visitor welcome process. This can include pre-registration, check-in, notifications, identification, badge printing, departure registration, wayfinding and connections with other business systems.
What is digital visitor registration?
Digital visitor registration allows visitor information to be recorded electronically. Visitors may be pre-registered before arrival or register themselves when they arrive using a kiosk or touchscreen.
Can an employee be notified automatically when a visitor arrives?
Yes. The reception workflow can notify the employee expecting the visitor after the guest completes the relevant arrival or check-in process.
Can digital reception help visitors find where they need to go?
Yes. Digital screens or reception points can provide visitor guidance and help people find the correct destination in larger office environments.
Can visitor registration be connected to access control?
Yes. Visitor registration can be linked with access control so an organization can better coordinate who receives access and under which conditions.
What is hybrid reception?
Hybrid reception combines digital self-service with human assistance. Routine registration steps can be automated while a receptionist or employee remains available when visitors need personal support.
Does digital reception replace human reception?
It does not have to. The aim can be to automate recurring tasks while retaining personal assistance for visitors or situations where human contact remains important.
Can digital reception connect with existing business systems?
The visitor process can be integrated with existing systems such as calendars, communication tools and access control to create a more coordinated reception workflow.
What should a company consider before digitizing reception?
It is useful to first identify which reception steps currently take time, where visitors experience difficulties and which existing systems need to work together. The digital reception process can then be designed around those requirements.