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Your own remote receptionists
Existing employees can act as remote receptionists and assist visitors from another office, location or workstation.
TELEPORTEL VIRTUAL RECEPTIONIST SERVICES
Virtual Receptionist Services
Give visitors a professional, personal welcome with a live receptionist who can work from another office, location or workstation.
Teleportel virtual reception helps organizations use reception staff more efficiently while maintaining real human interaction. Your own employees can act as remote receptionists, reception can be outsourced, or both approaches can be combined for peak moments, multiple locations and extended service hours.
Personal reception, delivered remotelyLive human assistance • flexible staffing • multiple reception points • automated + live visitor service.
European reception & kiosk technology since 2001
Selected organizations using Teleportel solutions across European government, public-sector, corporate and institutional environments.
FLEXIBLE VIRTUAL RECEPTION
A live virtual receptionist for modern visitor reception
Virtual receptionist services can help businesses focus their reception resources where they are actually needed. Instead of requiring a receptionist to remain permanently at every front desk, a live receptionist can welcome and assist visitors from another location.
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Outsourced reception
Reception services can be outsourced when dedicated external coverage is more practical for the organization.
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Hybrid reception service
Combine your own staff with outsourced receptionists to create flexible reception coverage according to demand.
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Peak & extended coverage
Add reception capacity during busy periods or extend visitor assistance beyond normal office hours when required.
INSTALLATIONS
View our solutionsA visitor kiosk that fits your space
HARDWARE OPTIONS
Complete touchscreen solutions
Combine Teleportel software with the touchscreen format that best matches your reception environment and visitor management process.
BY SECTOR
Visitor experiences for different environments
Reception requirements vary by location. Digital visitor management can support the way guests, patients, contractors and other visitors arrive in different environments.
HOLOGRAPHICAL REALITY™
Why the In-Wall™ feels different from a conventional video screen
Teleportel's patented 3D Holographical Reality™ is designed around presence rather than simply displaying a remote video feed. The receptionist appears life-sized and in 3D, with aligned eye contact, while the camera and screen remain outside the visitor's view.
The effect is intentionally different from ordinary 2D displays and from consumer “3D TV” concepts that require goggles. No glasses are needed. The objective is an immersive, authentic interaction in which the person on the other side feels much closer to being in the same room.
The sound is also positioned so that it seems to come from the person rather than from an obvious loudspeaker, reinforcing the overall sense of presence.
More About Holographical Reality™
DIGITAL TRANSFORMATION
A reception model designed for measurable operational change
The In-Wall™ is designed to combine personal visitor service with remote operation and automation, making reception a practical part of a wider digital transformation strategy.
No on-site receptionist
Provide personal reception service even when there is no receptionist permanently stationed at the desk.
Peak-time support
Use a remote receptionist to assist an on-site colleague during busy periods or provide backup when that person is absent.
One receptionist, many sites
Enable one receptionist or reception team to personally attend multiple reception locations from a remote workplace.
Cost + experience
Reduce reception operating costs while maintaining or improving the personal visitor experience.
The business case is not simply “digital reception.” The objective is to combine personal human service, remote staffing and automation in a reception model that can improve utilization and return on investment.
REMOTE RECEPTION WITHOUT LOSING THE PERSON
How the In-Wall™ reception experience works
The system is designed so that the visitor interacts with a person rather than feeling that they are simply speaking to a screen.
The visitor arrives
The In-Wall™ is integrated into the reception environment behind a customized wall or panel.
The receptionist connects remotely
A live 3D connection presents the remote receptionist life-sized at the reception point.
Reception tasks are completed
The receptionist can interact personally while connected peripherals support identification, documents, badges and other transactions.
PERIPHERALS & TRANSACTIONS
Reception hardware can be integrated around the live 3D interaction
The In-Wall™ can be equipped with peripheral devices for reception and visitor transactions. The exact configuration can be adapted to the operational requirements of the location.
- 3D Holographical Reality™ display unit
- Invisible camera
- Touchscreen and content-sharing screen
- Signature capture
- eID, passport and driver's-license authentication
- QR reader
- Document printer
- Document scanning area and camera
- Badge, ticket or voucher printer
INDOOR APPLICATIONS
Designed for reception areas and public indoor locations
The In-Wall™ can be used in indoor environments where organizations want the technology integrated cleanly into the architecture and protected from public access.
Integrated behind a wall
The base unit sits behind a customized wall or panel so the technology remains discreet and the remote person becomes the visual focus.
Suitable for public locations
Equipment can remain hidden and outside the user's reach, making the concept suitable for visitor-facing environments.
Standing or seated
The In-Wall™ is available in standing-up and sitting-down configurations to match different reception concepts.
CUSTOMIZED TO THE ENVIRONMENT
Architecture, furniture, signage and equipment can be tailored to the site
The visible exterior of the In-Wall™ can be adapted to technical, functional and aesthetic requirements rather than forcing every reception area into the same design.
Cladding & wall design
Choose signage, colors and wall finishes to integrate the unit into the surrounding architecture.
Furniture & background
Adapt furniture and the visual background to the intended standing or seated reception experience.
Additional equipment
Add the peripherals needed for identification, document handling, badges, tickets, vouchers or other reception processes.
Despite the life-sized 3D presentation, the required space behind the wall is compact: approximately one square meter, comparable to the space occupied by a seated person.
IN-WALL™ EXAMPLES
3D reception kiosks customized for different environments
Teleportel In-Wall™ installations can be adapted around the architecture, reception workflow, branding and peripheral equipment required at each site.
BUSINESS PRODUCTIVITY
Use reception capacity where it creates the most value
Besides offering an excellent service to guests, a virtual reception model can reduce the cost of permanently staffing reception points where visitor traffic is intermittent.
Reception staff can be shared across locations or used when demand actually exists, helping organizations improve productivity in a sustainable way while retaining professional personal contact.
Explore Remote Reception
AUTOMATED + LIVE
Combine self-service with a live virtual receptionist
Teleportel reception technology can support automated visitor processes and live remote assistance in the same reception environment. Routine steps can be handled digitally while a real receptionist remains available when personal help is required.
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Automated visitor handling
Use self-service workflows for suitable reception tasks when live assistance is unnecessary.
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Live remote receptionist
Connect the visitor with a real person when questions, guidance or a personal welcome are needed.
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Hybrid reception
Combine automation and live service according to visitor needs, staffing levels, locations and operating hours.
WHY VIRTUAL RECEPTION
Professional visitor service with more flexible reception staffing
Teleportel virtual reception is designed for organizations that want to maintain a strong human welcome while changing where and how reception staff work.
Centralized reception teams
A receptionist can support more than one reception point instead of remaining dedicated to a single physical desk.
Reception continuity
Remote service can provide backup during absences, busy periods or times when an on-site desk would otherwise be unattended.
Cost & productivity
Match reception capacity more closely to actual visitor demand and use staff time across locations more efficiently.
IN-WALL™ EXPLAINED
Quick answers about Teleportel's 3D reception desk
Core facts about Holographical Reality™, remote reception, customization, peripherals and the remote agent workstation.
What is the In-Wall™?
It is Teleportel's flagship 3D reception desk for automated reception and live remote receptionist interaction.
Is it a conventional video screen?
No. The Holographical Reality™ system is designed to present the remote person life-sized in 3D with aligned eye contact and hidden camera/display technology.
Do visitors need 3D glasses?
No. The immersive 3D presentation is designed to be experienced without goggles or glasses.
Can it work automatically?
Yes. The In-Wall™ can support automated visitor service as well as live communication with a remote agent.
Can peripherals be added?
Yes. Identification readers, QR readers, printers, scanners, badge equipment and other devices can be integrated according to the application.
Can the exterior be customized?
Yes. Cladding, signage, colors, backgrounds, furniture and peripheral equipment can be adapted to the environment.
Virtual reception is built around a practical idea: keep the welcome personal while allowing the receptionist to work from wherever the organization can use that person most effectively.
VIRTUAL RECEPTIONIST SERVICES
Build a more flexible reception service with Teleportel
Use your own remote receptionists, outsourced reception staff or a hybrid model together with Teleportel reception kiosks, automated visitor workflows and live video interaction.
FAQ
Frequently asked questions about virtual receptionist services
Answers about live remote reception, staffing models, multiple locations, automation and visitor service.
What is a virtual receptionist service?
A virtual receptionist service allows a live receptionist to assist visitors without being physically located at the same reception desk. The visitor and receptionist interact through a digital reception point or kiosk.
Can we use our own employees as remote receptionists?
Yes. Existing employees can act as remote receptionists from another office, location or workstation.
Can reception be outsourced?
Yes. Organizations can use outsourced receptionists when external coverage is more practical, or combine outsourced coverage with their own staff.
What is a hybrid virtual reception service?
A hybrid model combines internal reception staff with outsourced or additional remote coverage, for example during peak moments, absences or outside normal office hours.
Can one receptionist support multiple reception points?
Yes. Remote reception can allow reception capacity to be shared across different offices, entrances or visitor locations.
Can virtual reception include automated visitor handling?
Yes. Teleportel reception solutions can combine automated visitor workflows with live remote assistance when personal contact is needed.
Can the system support identification, scanning and badges?
Depending on the configured Teleportel solution, visitor-processing peripherals can include identification readers, QR readers, scanners, document printers and badge equipment.
Does Teleportel offer 2D and 3D reception solutions?
Yes. Teleportel's reception portfolio includes touchscreen solutions, 2D kiosks, 3D kiosks and In-Wall™ Holographical Reality™ reception technology.
Is this the same as a conventional telephone answering service?
This page focuses on Teleportel's visitor-reception technology and live remote reception: helping people who arrive at a physical reception point interact with a receptionist or digital reception process.