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The All-in-One Reception Desk: the most advanced Reception Service in the World | Teleportel

![All-in-One Reception Desk](https://i.imgur.com/lv4BRxe.jpg)

Some companies are still hesitant to deploy **virtual, digital or remotely attended receptions**. Concerns about the lack of personal contact and uncertainty regarding the maturity of the technology can be significant barriers to the digital transformation of reception services.

This short article and video clip illustrate how a hybrid approach can combine automation, remote assistance and personalized visitor interaction.

### The All-in-One Reception Desk™

The **All-in-One Reception Desk™** is a next-generation reception kiosk developed by Teleportel. The system combines three fundamental approaches to reception:

1. a physically present receptionist;
2. an automated reception service;
3. a remote receptionist located elsewhere.

The objective is to provide a personalized reception experience in which visitors can receive appropriate assistance based on the circumstances of their visit.

### Intelligent and configurable reception

As an organization, you can determine — either by default or dynamically — how the Reception Kiosk should interact with visitors.

Its behavior can be configured according to variables such as:

- time of day;
- type of visitor;
- nature of the visit;
- identity of the visitor;
- presence or absence of an on-site receptionist;
- availability of a remote receptionist;
- duration of the receptionist's absence;
- security requirements.

### Visitor identification and management

Depending on the chosen configuration, the system can recognize, authenticate, identify and register visitors, notify their contact person, print badges and support pre-registration using QR codes or other identifiers.

It can also interact with a **Visitor Management System**, update visitor information and generate reports.

### Holographical Reality™

Both the Teleportel Avatar — the intelligent and interactive automated reception service — and the receptionist located remotely can appear in front of the visitor using **Holographical Reality™**.

The person or avatar appears life-sized and in 3D, with aligned eye contact. There is no visible camera or screen, creating a stronger sense of presence than a conventional video communication system.

The objective is to make remote interaction feel more natural while retaining the advantages of a digital reception process.

### A hybrid approach to reception

The All-in-One Reception Desk™ allows organizations to combine traditional reception, automated visitor handling and remote reception within a single environment.

Rather than choosing only one reception method, organizations can use different approaches depending on visitor requirements, staffing availability, opening hours and security policies.

This makes it possible to combine **personal interaction, automation and remote assistance** within a flexible reception strategy.

Have a look at an application developed for one of Teleportel's customers to see how the system can work in practice.

[VIEW CLIP][1] *(90 seconds)*

[1]: https://www.youtube.com/watch?v=p6G4jgBLzOM

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