Hyper-Realistic Live Video Interaction with Customers in the Store

The RealPerson Kiosk is the capstone of the Omnichannel Retail strategy. Omnichannel retailing bridges the gap between online and offline sales. The RealPerson Retail Kiosk offers hyper-realistic, live video interaction with the offline customer. The agent appears life-sized, in 3D and with aligned eye-contact. There is no visible camera, microphone or screen. This adds to the strong sense of presence. Most kiosk users do not realize that the agent is actually in another location. The agent has the ability to show and demonstrate products and services over distance. Whatever action required to support the sales and transactional process can be integrated. That includes printing, scanning, registration, identification, validation and payments. The stated benefits include better customer service, cost-cutting through one agent interacting with many customers, boosted productivity, control over sales operations and customer satisfaction, and elimination of pandemic risks.

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Hyper-Realistic Live Video Interaction with Customers in the Store | Teleportel