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Specialist in Live Video Kiosk
Specialist in Live Video Kiosk
The ‘Versatility Kiosk’ – the 3D Holographical Reality Kiosk - lends its name to the ‘versatile’ use. This multi-purpose live communication kiosk has been designed to be very adaptable and flexible to be used for many different applications. This configurable device allows you to meet any transactional challenge you may face, while engaging with your customer in the most personal fashion. The flexibility in customization includes both hardware and software features. On this page, you will find a short description of the unique characteristics of this truly unique kiosk.
The 3D Versatility Kiosk slashes your manpower costs and boosts your level of Service, because the ‘desk’ is attended only when a kiosk user is in need of service : when there is no visitor, there is no Receptionist / Service Agents (and no cost). But when your guest / customer is in need of service, the Service Agents appears instantly. The ‘receptionists’ can be in different places and work from a ‘virtual pool’, which could be in any location in the world. As a result, your productivity of the effective manpower will be optimized to the max. Embedded into the Framework of the System (i.e. the Reception Value Chain – see below) is the philosophy of Just-in-Time (see below)which will ensure taking cost out of your service supply chain while ensuring best possible user satisfaction. Implementing the system correctly leads to breakthrough results.
This 3D Versatility Kiosk is stylishly designed and is of the highest finishing. This indoor, robust kiosk fits aesthetically in every indoor environment and is suitable for any Reception or Service / Sales / Information application. Thanks to the powder-coated steel, the unit is useable in public locations.
The 32’ 3D screen offers superb image quality and the touchscreen is a 24’, robust 10pt touch monitor with Anti Glare Glass and high brightness. The Anti Glare Glass helps to avoid issues with reflections and external light sources affecting contrast and sharpness.
One of the main features is the live video interaction, between the kiosk user and the ‘agent’ - who is attending this kiosk from a remote location. Thanks to the 3D Holographical Reality technology, the remote agent appears as if physically present i.e. a life-sized 3D image and with aligned eye contact. To achieve this Visual effect, a dedicated Agent Workstation is required (see below for the details). The sense of presence of the remote person appearing is very strong. The 3D Imagery is created by a proprietary display technology – the '3D Holographical Reality’ – which is the most advanced way to communicate over distance.It makes you forget that the 'teleported' person is actually in another location. It is unlike anything else you have ever seen before and one has to personally experience this sensation of physical presence to really grasp its significance when it comes to real, natural, human communication.
In addition to – and often in combination with - the live video interaction, the pre-recorded Video Avatar content can be used to interact automatically with the kiosk user, without any human involvement. This is especially usefull for frequently asked questions, in a multi-lingual environment.
With conventional video-chat and video-conferencing, people never look each other into the eyes, as they do in real life. That makes video communication stilted, unrewarding and unnatural.To convey trust, to establish rapport and to ensure a perfect customer experience, aligned eye-contact is essential.It is a key-feature in human interaction. The unique format of this patented technology ensures that your agent will look your customer straight into the eyes. Genuinely aligned eye-contact makes a big difference when it comes to engagement and building trust. It also strengthens the sense of presence and – in combination with the 3D imagery – it turns this kiosk into a viable and 100% acceptable alternative for having a physical person behind the desk. Most kiosk users will not even notice the difference or give it a second thought. To achieve this ‘aligned’ eye-contact, a ‘Workstation’ is required on the side of the Agent (in the remote location).
As important as high quality video, is the quality of the audio for which the best equipment is used. Advanced features such as echo cancellation adds more ‘realism’ to the sound quality. The quality of the sound for the Kiosk user, does not only depend on the audio equipment used inside the kiosk but – as importantly – also depends on the audio equipment being used by the agent , using the workstation.
The kiosk comprises two parts : 1) the ‘plinth’ (or ‘foot’ or ‘pedestal’) in which most peripheral equipment (see below) can be integrated and 2) the ‘3D Display Module’ which sits on top of the plinth. The plinth is optional. When this pedestal is used, the use is ‘standing up’ for the kiosk user. However the display unit can also be used for ‘sitting down’ purposes (sutch as a Service or Sales Desks and/or for wheelchair users). In this case any peripheral equipment is typically integrated into the table on which the unit is placed. This opens up a lot of application opportunities when it comes to information or Info Desks, Sales points, Hospitality, Banking, Telemedicine, etc… In combination with the wide portfolio of peripheral equipment and software features (see below), the customization capabilities are virtually endless and effectively facilitate a match with any requirement that may occur in many different situations and applications.
To enable most transactional processes, the kiosk has been designed to feature different types of peripheral equipment. All devices are optional and not obligatory or mandatory. In addition to the standard equipment such as the HD camera, microphone and speakers, following devices can be added to the custom-built configuration. Below you can find an overview of a fully-configured Kiosk.
While the list of hardware options is impressive, the software features are even more so. In addition to the live video interaction application, many other reception applications are available. It all depends on the process you want to put in place. Teleportel will custom-build and tailor-make the configuration and application. A few examples: telephony (directly to GSM or landline or via VoiP system), customized reception process featuring your housestyle, registration by the kiosk user and/or by the receptionist in the remote location, pre-registration at time of invitation of the guest, automatic notification of the host upon arrival of the guest (email /SMS), touchscreen or touchless operation (intelligent motion detection techniques) , safety instructions and safety questions, signing documents (NDA, etc..), logo appearing automatically during connection, kiosk user satisfaction ratings, automatic humanoid avatar for advanced self-service applications, integration with back-end systems and legacy systems / databases, etc… It all depends on what you want to achieve. We will customize exactly to meet your precise requirements and budgets. These modularly available software features are part of the Value Chain (see below). Moreover, it may also be required to develop software, specifically to support your application.
This is about a lot more than just the 3D Versatility Kiosk. This is about an all encompassing Framework and philosophy, designed to deliver an extra-ordinary ROI and Value on Investment.
Teleportel (since 2001) has built a complete framework allowing its customers to configure any reception application to meet their exact requirements. The valuable expertise, know-how and experience of over 2 decades are embedded into this virtual reception model.The Value Chain Framework has been developed based upon best practices of Just in Time (see below), whereby we focus on the 'elimination of waste' and the highest level of visitor satisfaction. The Value Chain encompasses 54 different Building Blocks (hardware and software) which allow us to custom-build rapidly and in a cost-effective way : you pick and choose the building blocks which are suitable for your specific application. These building blocks have been developed specifically for this type of application and it includes the complete chain : from the very front (the kiosk) all the way to the back office service agents and your existing back-end systems.
The Value Chain (see above) is based on ‘Just in Time’ or ‘JIT’ (sometimes also referred to as BIG JIT) . JIT is defined as an operating philosophy which has its basic objective in elimination of waste. Waste is anything other than the minimum amount of equipment and time which are absolutely essential to add value to the service. By adopting this operating philosophy in a systematic and disciplined fashion, you will dramatically reduce costs and improve your customer service.
Our top priority is cybersecurity which is often underestimated in kiosk applications. For obvious reasons, we will not openly disclose detailed cybersecurity measures and technologies. Typically – following a mutual NDA – we share information which is relevant to the concrete project being discussed. To this end , our team works together with your ICT / Security team to ensure a fit with your existing network, infrastructure, security policies, etc… That includes these basic measures such as Network, (VPN, internet, intranet, LAN, etc..), Physical Kiosk Security, Data encryption, Secure communication protocols, Dedicated Private Server, Peer to Peer encrypted communication, Firewall protection, Regular Software and Hardware updates, Restricted user access, Antivirus software, Intrusion detection & Monitoring, Regular security audits, etc.
We fully understand that this kiosk will be used in a Mission Critial Application whereby down time will be reduced to the bare minimum. The redundant Signaling Cloud Server (hosted in Amsterdam or Frankfurt for our European customers) has an uptime of > 99,9%. The equipment (hardware) has been designed, developed, tested and selected to be as reliable and robust as possible. The software – which resides in the cloud and not on the Kiosk or on the Agent Workstations- is not experimental or speculative but is a proven solution in many mission critical applications. Depending on your service requirements and your own service resources, a customized SLA (Service Level Agreement) will be put in place which will address the required response times, repair times, etc… that are required. There is one key element that we want to highlight here : our response times are phenomenal. When you report a malfunction, our remote helpdesk agents will start the diagnostics (over distance) typically within less than a 15 minutes timeframe. In the lionshare of the cases, the issue can be resolved within half an hour to one hour. We call this unique service ‘the Zero Response Time Service’ because of the almost instant reaction. Our customers love it.
