BASIC L'Human Avatar ™ accueille le visiteur du site, fournit des informations, capture les coordonnées et vous informe des rencontres.
STANDARD Le visiteur de votre site Web se connecte par un bouton, en vidéo haute qualité, à l'un de vos employé. Le bouton apparaît uniquement lorsque votre employé est disponible. Vos employés n'ont besoin que d'un PC. Mise en collaboration complète de données et transfert de fichiers.
ADVANCED L'Avatar humain et les membres de votre personnel, travaillent côte à côte pour aider le client. Alors que 80% de l'interaction avec le client est entièrement automatique, les 20% restants sont gérés en direct par vos employés , qui peuvent se trouver n'importe où et n'ont pas besoin de logiciels spéciaux.
SUPREME Ce service haut de gamme vous offre toutes les fonctionnalités du service ADVANCED, mais est de plus hautement personnalisé et intégré à vos processus d'affaires les bases de données et systèmes TIC tels que ERP, CRM, CMS, etc ...
Attended by Humans | ||||
Caractéristiques | BASIC
Avec Avatar seulement This service features the standard Avatar, with standard pre-recorded video interaction. The button is always visible. |
STANDARD
Communication en ligne seulement This service does not include the Avatar function but provides a push button that – when pushed - will establish a live video connection with one of your agents. You can design your own push button (shape, color, message, logo, photo, etc…). We will send you a short html script which will allow you to embed that button in your website (on as many landing pages as you deem fit). When the Agent sets his/her status to 'available' in his/her cloud-user interface, then the website button will appear. When the agent is not available or busy in a call, then the push button will not be visible. As result, the website visitor will never push a button when no one is available. This maximizes the user experience. |
ADVANCED
Avatar&Communication en ligne Includes both the Avatar AND the live video connection functions, combined in one single website service. This way, your website visitors will always find the website hospitality you want to offer them. The combination of both technologies helps to convert, to sell and to service better. |
SUPREME
Sur mesure This includes the ADVANCED features but it goes a lot further in terms of customization and integration with your existing databases and ICT systems. The processes are tailor-made to fit exactly with your business requirements. This top-of-the-line service will not only save costs (we recommend 80% automatic Avatar interaction and 20% live human interaction) but it will also boost your level of service, maximize your conversion rate and help to sell more. Our business analysts can assist you in designing the new businesses processes, which will be designed 'from the perspective and through the eyes' of your website visitor and customers. This leads to the ultimate user experience. |
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1. Connexion vidéo LIVE avec une personne distante ( 'agent') | ||||
Durant la connexion vidéo en direct: | ||||
Communication Vidéo - Audio - Chat texte
It is possible to communicate using text chat, audio or video. And of course a combination of the three. |
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Transfert de documents (entre agent et utilisateur)
The agent and the website visitor have the ability to send documents to each other, during the session. This can be a pdf or any other format (which is not too large in size). |
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Partage de bureau par agent
Collaboration de données par agent (contenu du serveur cloud) |
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Collaboration de données par agent (contenu du serveur cloud)
The Agent can show content residing on the cloud server, such as video clips, animations, documents, presentations, etc… |
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Acheminement dynamique et automatique vers l'agent le plus approprié
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2. AVATAR
The AVATAR is a clever combination of pre-recorded video content and pre-programmed transactional processes which interact fully automatically with the website visitor. The intelligent Avatar can take over some of the functions and tasks of a co-worker. The Avatar looks and feels like a real person and is not a digital avatar. We call it the 'human avatar'. |
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Avatar
avec 5 choix de langue EN FR IT ES NL
The off-the-shelf Avatar is available in 6 basic languages : English, French, Italian, Spanish, Dutch and German. |
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Avatar qui informe l'utilisateur sur la meilleure façon de faire
The Avatar explains the website visitor how to use the system and what the technical requirements are for best user experience and highest quality. |
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Avatar
qui accueille le visiteur et donne des explications
The Avatar welcomes the website visitor to the website and explains what the system can do for the visitor. |
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Avatar offrant à l'utilisateur de laisser coordonnées et message
The AVATAR offers fill-in boxes for the user and asks to leave contact details . This helps to capture the contact details of the website visitors and enables contacting them later. |
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Avatar envoie un e-mail pour informer une personne
The Avatar can be programmed to send an e-mail to a person or persons of your choice. In that e-mail, the identity of the website visitor is shown, together with any message he or she may have left. |
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Avatar
ransférant l'appel à un agent en direct
The Avatar establishes a live video connection with a real person ('agent') in a remote location. This can be programmed to take place at the timing of your choice. |
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Avatar remerciant le visiteur pour de sa visite
The Avatar says goodbye to the website visitor and thanks for the interest shown. |
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Avatar prenant un message lorsque l'agent n'est pas disponible
When the website visitor wished to be connected with a live person, but nobody is available at that time, to take the call, then the Avatar will inform the visitor and request to leave contact details and a message. The Avatar informs the absent agent (and anyone else you want to be informed) by e-mail and explains to the website visitor that he/she will be contacted soon. |
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PERSONNALISATION | ||||
Avatar
avec autres langues / additionnelles
It is possible to add new Avatar video recordings featuring additional languages. You need the provide the texts, and we will do the rest. |
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Avatar
dans les processus / programmes personnalisés
The system is flexibly programmable. The system-process you want to deploy and and the user experience you want to achieve, can be customized to fit your own business requirements. |
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Avatar
avec fond personnalisé / Logo
You can add your own designed background behind the standard Avatar and you can show your logo or other branded visuals. This will enable you to customized the video window to match your house-style and website look-and-feel. |
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Avatar
avec des boutons-poussoirs sur mesure
You can design your own pushbuttons (colors, shape, texts, etc..) to better suit your house-style and to match the look and feel of your website. |
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Avatar vous ressemblant (différent de l' Avatar standard)
You can choose to use your own actor/actress for the Avatar functions. We can do the video recording for you. But it is also possible to shoot/edit the video clips yourself and we will integrate them for you, as your own personal avatar. We can provide detailed instructions and recommendations to achieve the best possible quality and user experience. |
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3. RAPPORTS
The cloud-based 'Manager' enables you to extract .csv raw reports. You can import this data into your own Excell spreadsheets to build your own reports and graphs. This enables you to keep track of how the users use the tool and the statistical data provides you with the information to better streamline your processes and maximize user experience. |
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4. INTÉGRATION AVEC VOS TIC / BASES DE DONNÉES / PROCESS
Our team can work – in collaboration with your ICT staff – on integration with existing databases and ICT systems. This makes it possible to show up-to-date and relevant information to website visitors and to capture any information they may enter, to process it further in your ICT systems. This can add a lot of value to your customers and website visitors, because the Avatar will now be in a position to show accurate information to website users and to interact accordingly, just like a real person would do. |