Meet Teleportel: A Leader in Digital Reception Solutions Since 2001
These systems effectively reduce costs while significantly improving service levels.
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Meet Teleportel: Your Partner for a Smart Reception System
Since 2001, Teleportel has been a driving force behind the modernization of the corporate entrance. We develop and deliver advanced technologies that transform a traditional reception desk into a future-ready visitor management platform. With our in-depth expertise, we transform the way organizations communicate. Whether it is a fully digital reception, an innovative AI-powered virtual reception, or an efficient remote reception using crystal-clear, highly secure video connections, Teleportel provides the solution. Precisely tailored to meet the needs and requirements of our customers. Teleportel reception systems combine the highest technological standards with a seamless, human user experience. Choosing Teleportel means choosing an intelligent reception system that guarantees flexibility, absolute security and maximum efficiency. Future-ready.
The systems also provide multichannel functionality for kiosks, desktop computers and mobile devices. They all use the same infrastructure and can be supported by the same staff.
Although a wide range of standard off-the-shelf solutions is available, many projects are developed completely to measure. They are based on a thorough operational and technical analysis of the processes, environment, desired customer experience and the client’s specific requirements.
Hundreds of systems have been shipped to more than 30 countries worldwide. Applications include airports, banks, virtual receptions, government services, police, tourism, hotel receptions, the medical sector and telemedicine, human resources, staffing agencies, ticketing, retail, service points and reception desks.
Above all, Teleportel places great importance on achieving the highest possible level of customer satisfaction. We design, develop, manufacture, deliver and support systems with exceptionally high reliability and longevity.
We also distinguish ourselves through our very fast response to customer questions and technical issues.
We optimize your front desk with an intelligent Visitor Management System
Since 2001, Teleportel has used its expertise in live video communication to significantly improve clients’ reception processes. By creating immediate value at the entrance, we increase overall business productivity. Over the years, we have developed a unique and complete range of technological components. This enables us to deliver turnkey solutions fully tailored to the specific needs of each organization. We specialize in complete, interactive solutions for advanced digital reception. Our core business is to use this expertise to solve the daily challenges of reception staffing. Through a flexible, tailored approach, our unique hardware and software solutions create immediate value by integrating innovative reception software directly into your existing business processes. Our extensive experience, specialized know-how and expertise are applied across many professional applications. A virtual receptionist provides warm, human contact remotely. This significantly raises the service level for visitors while quickly and sustainably reducing operating costs.
The return on investment is tangible and can be estimated before the project is implemented.
An innovative Reception System custom-developed for your organization
Teleportel specializes in advanced, custom-built reception technology. We develop intelligent systems that allow our customers to organize reception fully automatically and remotely, serving visitors as if the employee were physically present on site. Our solutions are entirely focused on providing the best possible customer experience at the entrance. We continuously push the boundaries of technology to create digital reception that feels as natural and authentic as possible. Where traditional reception methods fall short, Teleportel enables seamless, human interaction between your visitor and back office. Our goal is to deliver this high-quality experience at the lowest possible operating cost. This exceptional result cannot be achieved with conventional video-conferencing equipment. To guarantee both low costs and unmatched communication quality, Teleportel has developed a complete technology suite. More than ten years of intensive development were required to reach this level.
The Teleportel Suite includes advanced hardware and unique software components. Our platform provides organizations with a complete visitor registration system and an interactive reception kiosk. Within these categories, we have developed no fewer than 54 specific, specialized building blocks designed specifically for the digital transformation of reception. In 2008, Teleportel acquired a building in Belgium dedicated to a unique, state-of-the-art demonstration center. Most of our systems for modern video reception are permanently on display here.
Teleportel’s engineering and software development capabilities meet exceptionally high standards. This expertise is directly reflected in the nature and quality of the custom solutions we create for our customers. Teleportel follows a 100% customer-focused approach. Our strategies, technologies and services have one goal: to deliver the greatest possible value to our customers without compromise. That is why every system is precisely tailored and you always benefit from fast, effective service.
Your own secure and flexible Virtual Front Desk
For our customers, we build a dedicated, closed visitor management system running on private, independent infrastructure that is not shared with other organizations. This platform can be deployed entirely as a white-label solution. Only your company identity appears in the application. Users and receptionists do not need to download software and can establish a secure connection immediately. Private servers for our European customers are hosted strictly in Europe. For American customers, the servers are located in the United States. This setup is not only technically the best approach, but also provides an important legal foundation for robust visitor management.
Perfectly aligned eye contact & Virtual Reception
Thanks to dedicated Agent Workstations, truly aligned eye contact becomes possible. The receptionist looks the visitor directly in the eyes (rather than below or above them, as with standard video communication techniques). Natural eye contact plays a decisive role for a virtual receptionist because it greatly increases acceptance of the technology among visitors and employees. It demonstrates that the person is listening and that this is genuine human communication. Truly good eye contact is greatly underestimated. Optionally, we also offer our patented holographic screens for an AI Reception, allowing a live person or smart assistant at another location to appear as if physically present at the reception desk. We call this Digital Teleportation or 3D Holographical Reality.
Request a demonstrationOur in-house developed cloud software enables us to deliver digital front-desk systems that are 100% custom-built. They align seamlessly with each customer’s specific objectives and directly solve front-desk capacity issues. We are brand-independent, allowing us to design the best possible reception setup for every situation without the limitations of standard applications from specific vendors.
For most projects, our methodology begins with a thorough analysis of the business processes around the entrance. This is followed by the targeted development of a fully custom-built reception system. This approach enables us to estimate and guarantee a concrete return on investment (ROI) in advance.
Our projects are executed rigorously within budget, according to the agreed schedule and at fixed prices established in advance, with no unpleasant surprises afterward. When a customer needs information or support, Teleportel employees — real people — can be contacted directly by phone, email, video or the website. Our contract customers benefit from zero-response-time service in the event of disruptions: as soon as a report is received, our team starts working on the solution until the problem has been fully resolved.
Video integrated directly into business processes
A Digital Reception designed according to a “one solution for everyone” approach generally delivers only average
business results at the reception desk. By contrast, intelligently integrated and custom-developed front-desk
solutions can deliver truly decisive results. Advanced reception technology, combined with expert programming
and in-depth IT integration, can significantly improve a company’s performance and efficiency.
However, implementing a modern reception system without the necessary expertise can also involve
risks. Many companies have invested in standard video-calling solutions without achieving the expected
return. Poor or superficial front-desk implementation can also have a lasting negative impact on the
experience of both customers and employees.
An intelligently integrated virtual reception enables organizations to work in a fundamentally different
way: Better. Faster. At lower cost. And more securely.
A crucial aspect of the Teleportel solution is that it does not form an isolated island within your IT landscape.
Our systems are fully and seamlessly connected to your existing back-end systems (such as the Windows
environment, CRM and ERP software) as well as your physical access systems (such as Nedap and many other
access-control market leaders).
With Teleportel, you therefore choose an advanced visitor registration system and an automated digital
check-in workflow that are directly connected to your operational processes. Data flows smoothly to the
right departments, while doors or gates open automatically through the central interface. We build a
complete solution fully integrated with your operational architecture, maximizing front-desk performance.
The components of your reception solution, precisely tailored
Teleportel’s core business is to deploy intelligently integrated reception software and hardware to achieve tangible, sustainable results while keeping the operating costs of your reception processes under control.
Analysis of the visitor journey and how the front desk can perform optimally.
Full integration with CRM, ERP, Windows and physical access-control systems.
Workstations, kiosks and patented configurations for a strong sense of presence and perfect eye contact.
Highly secure and stable connections for critical reception infrastructure, with full attention to cybersecurity and GDPR.
Intuitive interfaces for seamless and welcoming visitor registration.
In-house hardware engineering and continuous software optimization.
Teleportel uses the latest video and IT technologies and cybersecurity techniques to solve concrete
business challenges involving reception accessibility and staffing.
Typical objectives include:
- Increase entrance efficiency
- Improve staffing flexibility
- Provide the best possible customer experience
- Optimize front-office and back-office communication
- Operate unmanned reception points or centralized front desks remotely
- Ensure a highly reliable and secure visitor flow
- Improve management control and clear reporting
- Guarantee service and support in the event of disruptions
- Maximize check-in conversion rates
- Strengthen customer loyalty and hospitality
- Minimize visitor waiting times
- Create a multichannel presence at reception
- Eliminate repetitive tasks and unnecessary human intervention
- Detailed reporting
- Significantly reduce operating costs
part of the business process. We integrate an intelligent and interactive visitor management system into your operational workflows. At the same time, we connect it to the organization’s overall IT infrastructure.
Our definition of the complete reception solution is based on a balance between two elements: on the one hand, the AI-powered Virtual Reception, which automatically handles a significant share of administrative tasks (such as digital self-service check-in), and on the other hand, live video reception with employees working remotely.
This goes far beyond establishing a simple video connection between two locations. To make video truly work within your company, a specialized approach and specific know-how are essential. Every project is therefore designed to measure.
Standard solutions generally cannot solve complex front-desk problems effectively, especially when the goal is to achieve financial results clearly above average. In theory, the whole concept may seem relatively simple, but integrating video and automation into the processes of a complex organization can involve a high degree of complexity and risk.
In many large organizations, IT limitations and resistance to technology or bureaucracy can create major obstacles to integrating video into daily communication processes. In many cases, these objections are not purely rational; they also stem from understandable reluctance toward a technology or method that is still unfamiliar. Overcoming these obstacles without specialized expertise is particularly difficult.
If you are considering using AI and live video to improve your reception activities, it is therefore essential to work with a specialist who can achieve measurable and sustainable results with a smart reception system, at the lowest possible cost and risk.
This approach may be new to your organization, but it is not new to Teleportel. We have successfully applied it hundreds of times since 2001. Our customers and implementations are the best proof of the success of our approach.