AI-powered. Human when it matters.
A smarter welcome. AI-powered. Human when it matters.
They are welcomed immediately. The system does not respond to motion detection because that is kicking in every time somebody walks by and that is very annoying. Instead the AI system tracks and interprets when a visitor is in front of the reception kiosk and in need of service. The guest is offered to choose a language (of course this is not required if your reception operates in only one language). The AI Receptionist asks how it can help — and from there, the experience adapts to what the visitor needs.
The A.I. Receptionist takes the appropriate action : finding and notifying an employee. Checking an appointment in the agenda. Entering a pre-registration PIN code. Showing directions. Handling a delivery. Translating a conversation. Or speaking directly with a real receptionist in another location by establishing a live video connection.
See how AI Reception works in real-life visitor scenarios.
Explore the examples below.
The AI Receptionist is one of the modules of the Teleportel Intelligent Hybrid Platform and it has the ability to combine many features and actions, depending on the reason for the visit, the type of visitor, the time of the day, etc.
The Teleportel AI Receptionist combines AI conversations, digital reception workflows and live human assistance to guide each visitor through the right journey.
The visitor is welcomed by the AI Receptionist and selects a preferred language. The AI asks how it can help and identifies the person the visitor has come to see. When the appointment is recognised, everything is clear, the visitor can be guided through the reception process, quickly and naturally.
A visitor with a pre-registration can identify their appointment using their PIN number. Instead of communicating sensitive information unnecessarily during the AI conversation, the visitor can enter the required information directly on screen. The reception workflow then continues based on the appointment found.
Not every reception situation should be handled by AI alone. When the AI Receptionist is in doubt or when human assistance is required, the visitor can be connected to a receptionist or employee at another location through a high-quality live video connection. The transition from AI to human assistance becomes part of one integrated reception experience.
Not everyone entering your building has an appointment. The AI Receptionist can also guide contractors or visitors arriving to deliver or collect a package. Based on the type of delivery, the reception workflow provides instructions where to drop-off or collect the delivery and keeps the logistics department informed.
Language should not become a barrier at reception. Real-time interactive translation can help a visitor and a remote receptionist communicate even when they don't speak the same language. This creates a more accessible reception experience for international visitors, employees, suppliers and other guests.
There are situations where visitors need to enter or select information themselves. In these cases, the AI Receptionist can hand over part of the interaction to a digital on-screen workflow. The visitor uses the on-screen keyboard or selection interface to provide the information required to continue.
Reception doesn't end once a visitor has been identified. The AI Receptionist can also help visitors understand where they need to go next and provide directions to their destination or any other information related to the visit, the company or the premises.
A reception desk is a real-world environment. That is why the Teleportel AI Receptionist is not designed as a stand-alone AI application. The AI Reception is one of the core technologies used in the Teleportel Intelligent Hybrid Platform: a broader reception solution combining three complementary technologies.
AI handles conversations and helps visitors with questions and routine reception requests when it can confidently determine the appropriate response.
Not every interaction needs to be spoken. When appropriate, visitors can enter information, make a selection or complete part of their reception process directly on screen. This is particularly useful when personal or other sensitive information does not need to become part of an AI conversation.
Sometimes a visitor simply needs a real person. In those situations, the reception can establish a live video connection with a receptionist or employee at another location. The video connection is designed for high-quality, secure communication with minimal perceptible delay.
AI when it helps. Digital workflows when appropriate. Human assistance when it matters.
This hybrid approach allows AI to automate appropriate parts of reception while maintaining alternative ways to complete the visitor journey. That includes establishing a live video connection with a human colleague residing in another location.
An autonomous reception should not mean leaving every decision to AI.
When the AI Receptionist is sufficiently confident about the visitor's request and the appropriate response, it can continue assisting the visitor.
When additional information or human judgement is needed, the reception flow can change.
The visitor may be asked to enter information, make a selection on screen, scan a document or code or connect to a real receptionist.
AI creates new possibilities for reception — but it also changes how organizations need to think about visitor data.
Teleportel can combine conversational AI with secure on-screen input.
When appropriate, visitors enter personal information directly into the digital reception workflow rather than providing it as part of their conversation with the AI. The data is subsequently stored on dedicated, secured servers.
This architecture allows organizations to separate certain visitor data from the conversational AI interaction and retain greater control over how information moves through the reception process.
One technology. Different visitor experiences.
There isn't one universal answer. Every reception is different, every organization and culture are different. That is why Teleportel offers choice. We support different types of 'avatars', allowing the visual experience to be adapted to your organization, your branding and visitor journey. We give your business the choice between human-realistic and abstract digital avatars to ensure compliance with the EU AI Act.
While our lifelike avatar provides a familiar face for your visitors, our digital-first options guarantee absolute transparency. Choose which avatar to deploy — a human-like avatar or our AI digital reception solutions — to automate your front desk while remaining fully compliant with digital regulations.
An abstract animated visual — for example a moving yellow sphere — represents the AI while it speaks. The AI Reception system indicates when it is listening, when it is thinking, when it is searching for data, when it is communicating, when it is taking a different action. This is the lowest cost solution. The visitor immediately understands that they are interacting with an AI system.
A digital human provides a more personal visual experience while remaining clearly recognizable as a digital representation. The visitor realizes instantly that this is not a real human, even though it looks like a person. This is the medium-cost solution.
Footage of a real person can be used to create a highly natural visual welcome and interaction while maintaining consistent image and audio quality. It looks and feels like a real person, but it is not: it is the Human AI Avatar. The production costs are higher than the Digital and Ambient avatar.
Different avatar types can be used for different stages of visitor journeys. The right solution depends on your environment, your visitors and the experience you want to create.
A visitor journey can be this simple.
The reception welcomes the visitor.
The visitor selects the preferred language for the interaction.
The AI Receptionist determines why the visitor is there.
Depending on the request, AI can answer or guide the visitor, retrieve an appointment workflow, start registration, assist with a delivery, provide directions or initiate another appropriate process.
If the situation requires a person, the visitor can be connected to a remote receptionist or employee through live video.
From one screen, multiple visitor journeys become possible.
The AI Receptionist usually does not stand alone. It is a component of the Teleportel Intelligent Hybrid Reception platform. Within this flexible ecosystem, artificial intelligence, automated Digital Reception features, and live Reception over Distance (remote receptionists via live video) merge flawlessly into a single, streamlined, and 100% personalized visitor experience. Custom-built from the ground up to meet the exact requirements of your organization. A common misconception is that AI or hybrid platforms are designed to entirely replace human receptionists. In reality, they are built to work in tandem. The AI receptionist acts as a powerful co-pilot alongside your existing front desk team. By automating repetitive, high-volume tasks—such as check-ins, sign-ins, registrations, notifications, and basic inquiries—the platform frees up your real receptionists to take on other high-value organizational tasks, all while ensuring your front desk runs with maximum efficiency.
An AI Receptionist uses artificial intelligence to interact with visitors at reception and help guide them through common reception scenarios. With Teleportel, AI can be combined with digital on-screen workflows and live video assistance from a real person.
A visitor is welcomed and can choose a language. The AI Receptionist then asks how it can help. Depending on the visitor's request, the system can continue the interaction using AI, start a digital reception workflow or establish a live video connection with a person at another location.
It could but it doesn't have to. It is entirely up to you. Teleportel combines AI automation with the possibility of live human assistance. In many cases a human receptionist is at the reception desk and the AI Receptionist acts as a back-up and partner when it gets busy or when the receptionist is absent. In other words : in many cases, the AI Receptionist works side-by-side with the receptionist, as an ever-present, always-available, friendly colleague. AI can handle suitable interactions, while situations requiring human involvement can be transferred to a receptionist or employee through live video. If your reception process is simple and straightforward, typically a human is not involved, but you decide on how much hospitality (i.e. real people) you want to integrate into the reception process. You can opt to have a completely different process per type of visitor : for instance no human involvement for staff member who have forgotten their badge or deliveries and a real receptionist (either physically present or remote via a video connection) for customers, HR candidates coming for an interview, etc…
The visitor does not have to depend exclusively on an AI-generated response. Depending on the reception workflow, the visitor can be asked to enter or select information on screen or can be connected to a real person. This can be done using a high quality live video connection or a simple telephone communication. You decide upon the exact reception process and the contingencies.
The reception experience can support visitors in different languages. Real-time interactive translation can also be used to facilitate communication between a visitor and a remote receptionist who do not speak the same language.
No.
The reception can be designed so that certain personal or sensitive information is entered directly through a digital on-screen workflow instead of becoming part of the conversational AI interaction.
The exact data architecture and processing requirements depend on the implementation and that depends entirely on your expectations and wishes.
Yes.
Live video or a telephone call can be integrated into the reception flow so that a visitor can communicate with a receptionist or employee located elsewhere.
Choose the Human Avatar for the ultimate personal touch using interaction with the image of real people, the Digital Avatar for a photo-realistic digitized host, or our Ambient Avatar for a sleek, non-human AI presence focused on pure, intelligent interaction. On this same page (see higher) you can find examples of this.
No two receptions are the same. That is why Teleportel does not offer a standard one-size-fits-all package, but rather a flexible mix of different strategic approaches. Our comprehensive Teleportel Reception Suite consists of 54 readily available building blocks—with the AI receptionist being just one of them. Together with a Teleportel expert, you can align these components perfectly with your workflow. This highly modular portfolio guarantees a 100% custom-tailored reception experience that seamlessly adapts to your organization.
Your style is different. Your workflows are different. Your security and privacy requirements are different. You decide upon the process, you decide upon the look-and-feel, you decide how the agent, the reception kiosks, the screen layouts look like, in light of your aesthetic and functional requirements.
That is why an AI Reception should not simply be an AI chatbot placed at the entrance of a building. Teleportel combines AI Reception, Digital Reception and Reception over Distance to create a visitor experience tailored to the organization. You pay only for the features you actually use, which makes this the most complete yet cost-effective reception solution.
