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The All-in-One Reception Desk™: the most advanced Reception Service in the World
Some companies are still hesitant to deploy ‘virtual’ or ‘digital’ or ‘remotely attended receptions’. The fear of lack of personal contact and the uncertainty regarding the maturity of the technologies seem to be the biggest hurdles. This short article and video-clip illustrate why that reluctance – and cold feet- are not justified. The All-in-One Reception Desk™ is a Next Generation Reception Kiosk by Teleportel (since 2001). This Reception system combines the best of all worlds. It reconciles the three basic reception solutions: 1. a physically present receptionist 2. an automatic reception Service 3. a remote receptionist residing in another location. The result is a Reception service that is not only personalized but that is also 100% personal. No visitor is ever left unattended and everyone feels welcome and ‘expected’. As an organisation, you choose – by default or on the fly - how the Reception Kiosk will behave. The intelligent Reception behavior depends on variables such as: time of the day, type of visitor, nature of the visit, identity of the visitor, the presence or absence of the receptionist, the availability of the remote receptionist, the duration of the absence of the receptionist, security requirements, etc. The system recognizes, authenticates, identifies and registers the visitor, informs the contact person, prints badges, allows pre-registration using QR or other codes, updates the Visitor Management System, creates reports, etc. Both the Teleportel Avatar (i.e. the intelligent, interactive Automatic Reception Service) and the Receptionist (residing in the Remote location), appear in front of the visitor, featuring Holographical Reality™: life-sized, in 3D and with aligned eye-contact. There is no visible camera nor screen: the Avatar and the Remote Agent appear as if they are really physically present. Most visitors do not realize that this is actually not a real person. Holographical Reality™ is undoubtedly the most advanced communication method, available today. This All-in-One Reception Desk heralds the end of ‘classic’ receptions and of ‘virtual’ receptions as you know it. No need to choose between the different methods of reception services. No more trade-offs. No more compromises. You can have it all: the best possible personal service at the lowest possible cost. This is not speculative or experimental technology, but available today. Have a look at the application of one of our customers, to understand how it works in real life. [VIEW CLIP] (90 seconds) : https://www.youtube.com/watch?v=p6G4jgBLzOM
[1685 Days ago]
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