The In Person Reception


For every visitor, your Reception is the very first physical encounter with your organization. Nothing works better than real personal contact. The RealReceptionist offers just that : a warm and personal welcome for all your guests. This not only maximizes the feeling of Hospitality but it also adds to Security.


This is not a 'virtual' or 'digital' reception, this is an In Person reception whereby the receptionist is present. With the RealReceptionist, your visitor feels welcome and will experience the personal attention every guest deserves. Not virtually or digitally, but In Person. With the RealReceptionist you will make an unforgettable impression.

When the RealReceptionist is at its best?

  • You have no Receptionist but you still want to offer a personal service to your visitors.
  • To assist your Receptionist at busy peak-times or as back-up when absent.
  • To enable 1 Receptionist attending many Reception locations personally.
  • To make a substantial, instant and sustainable cost-saving while improving the Reception Experience.

RealReceptionist Kiosk Suite The Modular Approach to a Personal Reception Service

Teleportel offers the modular RealReceptionist Suite, featuring 3 models : The Basic, The Standard and The Advanced version. The perfect Reception solution, adaptable to your specific reception situation. The Modular Suite makes it possible to select exactly those features that are relevant for you. This is not a 'one size fits all' solution but completely adaptable to meet your specific requirements. This not only saves costs but it will also ensure the perfect fit with your reception experience.

1.

BASIC

For In Person Reception Service whereby your guest will be welcomed in the most personal and warm way. Secure and safe. Cost-saving and effective.

Simple, nicely finished kiosk for indoor use. This entry level unit features a 24' touchscreen, integrated HD camera, microphone and speaker. This model is available in two versions :to be mounted against the wall or to be placed on top of a counter, desk or plinth. The optional foot will convert the wall-mount unit into a desktop version. The integrated, powerful computer nor its interfaces (USB, RJ45, HDMI,…) are accessible to the users, which adds to the security.

HD Camera 1080P/720P/30-60 fps, Autofocus, Lens : Full HD glass, viewing angle 78°

The five-element glass lens captures razor-sharp images, and the high-end autofocus adjusts smoothly and precisely to deliver consistent high definition. Equipped with automatic HD light correction, the camera adjusts to lighting conditions to produce clear, contrasting images even in a dark environment.

With two microphones, one on each side, the system is able to capture more realistic audio from any angle, resulting in clear and natural voice sound.

The natural sound of the human voice is generated by the latest audio codecs and 5 W speakers which are invisibly integrated into the unit. The clarity of the audio strengthens the sense of presence of the receptionist residing in the remote location.

2.

STandard

Highly finished, elegant Reception Kiosk for indoor use, which will offer outstanding personal service to your visitors.

The Standard version is available in two versions : table-top and wall-mount. All electronic equipment and interfaces are securely integrated inside the unit.

A robust foot is all that is needed to convert the Wall mount unit into the desktop version.

HD Camera 1080P/720P/30-60 fps, Autofocus, Lens : Full HD glass, viewing angle 78°

The five-element glass lens captures razor-sharp images, and the high-end autofocus adjusts smoothly and precisely to deliver consistent high definition. Equipped with automatic HD light correction, the camera adjusts to lighting conditions to produce clear, contrasting images even in a dark environment.

With two microphones, one on each side, the system is able to capture more realistic audio from any angle, resulting in clear and natural voice sound.

Robust 10pt touch monitor with Anti Glare Glass and high brightness. The screen is featuring an eye-catching bezel with edge-to-edge glass. It offers exceptional colour performance and wide viewing angles. The higher brightness ( typically 350 cd/m² and 300 cd/m² with touch) ensures crisp-and-clear images, even in a bright environment. Static contrast is 1000:1 with touch. In addition to the superb image quality, the screen is suitable for demanding environments. It comes with a rugged bezel and IP65 rating, meaning the monitor is dust and water resistant from the front. The Anti Glare Glass helps to avoid issues with reflections and external light sources affecting contrast and sharpness. This screen is the ideal screen for any Reception environment.

Optionally the Standard unit can be equipped with a QR reader and/or an eID reader.

Powered by Adaptus™ Imaging Technology 6.0, the scanner delivers superior digital image capture and aggressive reading of barcodes also on highly reflective surfaces, such as mobile phone screens. The unobtrusive illumination reduces the annoying after-effects commonly associated with the illumination used in imaging-based scanners.

The RealReceptionist is stylishly designed and of the highest finishing. This indoor, robust unit fits aesthetically and functionally in every environmentand is suitable for any reception application. The powder-coated steel makes the unit useable for use in public locations.

For Security reasons, the cabinet of the Kiosk can be locked, to prevent access by unauthorized individuals and to avoid abuse and hacking.

3.

Advanced

This model is available for additional peripheral equipment (i.e. other than a QR scanner and eID reader). The Standard unit is converted into the Advanced model, by adding a nicely designed foot / plinth . The Standard unit is mounted on top of this specialized pedestal.

This elegant, slim pedestal will allow seamless and secure integration of :
  • Passport scanners
  • Ticketing & QR & Barcode printers
  • Badge Printers (adhesive badges)
  • Dispensers to issue and withdrawal Badges (i.e. RFID)
  • A4 document printer
  • Document Scanner

All features are optional and no feature is compulsary / obligatory.
Not all options and features are available in all geographical areas.
Check with Teleportel first to learn what is available in your area.
List is subject to change without prior notice. Please check availability.
Version 20/8-2

FEATURES BASIC STANDARD ADVANCED
Language Choices (multi-lingual screens)
Customized screen layout (your housestyle, your messages)
Establishing video connection using Touchscreen
Establishing video connection Touchlessly
High Quality Live Video Connection with Remote Agent
Self Registration by the Guest
Registration by the Agent
Online Language Interpretation by real translators
Automatic Service of Guest by Avatar
Visitor Services (ordering Taxi, WiFi access,..)
Signing out by the Guest
Signing out by the Agent
Guest Arrival Notification of the Host (email and/or SMS)
Automatic 'Closed' setting outside office hours
Onscreen messages (i.e. At time of non-availability, Deliveries, ..)
Guest can leave message when Agent is not available
Direct telephone connections to GSM & Landlines
Content sharing by the Agent
Private, dedicated signaling server (fixed public IP)
SFTP server (personal data - GDPR)
Integration with back-end systems (Access Control, etc..)
Reporting of operational data
Firelist (Guests currently in the building)
Handling more than 1 Guest at the time ('on hold')
Pre-Registration (Guest receives QR code at time of invitation)
QR Reader
Authentification through eID reader
Passport Scanner (with identification)
Ticket printer
Adhesive Badge Printer
Badge issuance and withdrawal (i.e. RFID)
A4 Document printer
Document Scanner
Controlling environment (opening doors, Speedgates, etc..)
Power Reboot by Teleportel Helpdesk
Signature
Video /Audio Recording Available for all models but requires extra storage capacity
Aligned eye-contact (Agent looks Guest straight into the eyes) Available for all models but requires Teleportel Agent Workstation
Integration with intelligent Parcel Lockers Available for all models but requires Intelligent Parcel Lockers
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The Modular RealReceptionist Suite ensures In Person Hospitality for every Reception

What else is in it for you?

Disclaimer : not all the equipment and all features are available in every country or geographical area. Contact Teleportel Sales for more information on availability of specific equipment or software in your area.
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