The Teleportel-suite features patented hardware and state-of-the-art software. These are not 'me-too' or 'off-the-shelve' technologies. The hardware and software took many man-years to develop. The result is a unique and unparalleled product-line. Our Engineering and programming experts are at the service of our customers to create the perfect application to meet exactly the requirements. We enable our customers to provide the ultimate experience to their clients.
Looking each other really, straight into the eyes, is undoubtedly the most important part of visual communication and of human body language. Because genuinely aligned eye-contact is key in human interaction, we have developed unique technologies.
The Teleportel Reception solutions are truly unique and are not comparable to anything else out there. On this 2D website, it is not possible to make you feel you the very strong sense of presence that is generated by this 3D system. To grasp the business significance of this technology, it is essential experience this first-hand and personally during a live demonstration.
Digital TeleportationTM makes you forget that the remote person is indeed in a remote location. That is where this technology is about and that is its greatest value. The authentic appearance of the remote person ensures the acceptance of the users and the consumers. People – regardless of age or background – accept this hyper-realistic appearance of a remote person as a viable alternative for a real person. That is why this really does work for business applications whereby trust has to be conveyed and rapport has to be established.
The technology featured in the international crime-series (German-Danish-Belgian co-production) 'The Team'. In following clip you will get a good idea of how the technology works. However you should know that the impressive 3D effect and the strong sence of presence (as if the people are really present) cannot be demonstrated on the screen you are currently looking at. See this clip ( courtesy of Lunanime)
The technology is also being used succesfully in Retail Applications whereby the Service or Sales Agents appear life-sized, in 3D and with aligned eye-contact on so-called 'Kiosks'. They can provide all the information and complete all the transactions a physically-present agent could undertake; including authentication, registration, printing, scanning, etc... See example below
Here you can find a graphical representation of how the Encrypted P2P connection works.
The Digital Teleportation™ display technology does guarantee acceptance by the users. However, a lot more is needed to use this solution in a profitable business process with high returns. The customer in need of the service must be connected instantly, automatically and at the highest possible quality with the best possible 'service person' for assistance. Moreover the management needs tools to manage the business and the ICT staff needs to support the system in an easy manner. That is where the software comes in. This is how it works Click Here.
At the heart of every system is the ‘engine’. This is not a codec. It is also a codec. But it is a lot more than that. It is also a mediaplayer, it detects motion, it recognizes faces, it can be connected to a touchscreen, to document cameras, to printers, to payment devices, to ID card readers, to biometrical authentication systems, it communicates permanenly with the server in the cloud, it generates data for statistics, it has RS232, USB and IP interfaces to connect to any other device and interact with those, etc…The result of all this is one single device, providing a multitude of services to the users. Using 'conventional' technology -such as video conferencing codecs – 10 different pieces of hardware (and double amount of cables) and complicated software would be required to achieve the same result. Instead, the Engine is simple, inexpensive, very reliable, versatile and easy to support over distance.
The Engines communicate permanently with a Server in the Cloud. On that server resides the Operating System AVICCS™ (acronym for Audio and Video In the Cloud Contact System). AVICCS™is an advanced video contact center software. AVICCS is in permanent Communication with the Engines. The Server handles all the signals and manages the connections between the Engines, but does not handle the media itself (video, audio, data) because those media streams are typically established peer-to-peer between the Engines. Thanks to this, there is limited bandwidth (300 to 400 Kbits) needed at the Server level and the connection speed is a lot faster.
The system is highly scaleable and Engines can be added overnight.
Teleportel has a rich portfolio of hardware and software solutions, all designed for customer service transactions over distance. Have a look at the most common ones here.
Most of the applications are operating unattendedly: no one is around to keep an eye on the process or to operate the system.
The system needs to offer the best possible user experience: it should behave and act exactly as if a real person would be present to service the customer. The Human Avatar (see home page www.teleportel.com) is programmed to do that. However, for more complex services to the customer, other machines and devices may need to be integrated into the process.
In some of the cases - once a live video connection with a remote agent has been established - that agent needs to control and operate equipment in the location where the customer is using the service.
With all this in mind, Teleportel has developed M.A.R.S.(tm) (Machine Automation and Remote Support). Similar to the Roover on the Red Planet, the system enables executing intelligent activities completely authonomously and it allows effective communication with the Control Center.
M.A.R.S.(tm) achieves the following:
- instant technical interventions over distance for cost-effective and fast diagnostics and repairs.
- interacting and integrating with electrical peripheral equipment in its environment.
For example : activating light or audio signals, opening/closing doors or gates or barriers, controlling conveyor belts or weighing machines, triggering alerts, etc...